Please READ the following information so I might help you plan correctly going forward:
* Emtek has always been proud of their ability to build and ship within 1-3 days. Due to the increased demand starting in June 2020, orders have increased substantially and as we head toward winter, orders & high demand continue to grow, which is quite normal.
* Emtek holds the loyalty of everyday dealers very high. Meaning, currently, Emtek has had many opportunities to accept one off “large project work” orders, that would diminish inventory levels substantially. Emtek prefers to not take that work currently in order to maintain inventory to be able to build our loyal dealers orders during this Very unusual time.* UPS is another concern at this time. We are seeing order delivery times being extended beyond our 3 day air freight free due to the high demand UPS is experiencing and this will only worsen as we get closer and closer to the holidays I fear. Of course, Emtek has no control over what UPS is able or unable to do.* Be aware……if you want to pay for Next Day Air or 2nd day air WHEN YOU PLACE YOUR ORDER, Emtek will build and ship as quickly as possible.HOWEVER, IF YOU SUBMIT THE ORDER THEN TRY TO CHANGE TO EXPEDITED SHIPPING, the build time will NOT be changed, only the shipping time once the order is built.* I feel it is very important to be honest and give you information so you can plan ahead to help you keep your customers satisfied with deliveries etc.. I would honestly plan for orders to arrive 3-4 weeks after your order is placed.The good news, Emtek has planned several new product introductions between now and the end of the year. Please watch for my emails on these beautiful new products!
EMTEK PLANNING FOR THE FUTURE* Emtek is actively hiring and training more staff for the factory and customer service and will continue to do so. However, we all know that new employees bring on new issues and many little mistakes are made. Emtek is very hopeful that by February 2021, they might return to the 1-3 day build times.Please know that Emtek and especially myself, really do appreciate your loyalty to our brand. We will continue to do everything in our power to help keep your business running as smoothly as possible during this unprecedented timeWho could have ever anticipated this happening during a worldwide pandemic. Please continue to take all precautions and stay safe.
have a 2nd Baldwin Estate new product expansion notice.
The Baldwin team is excited to announce that Baldwin Estate’s Keyed Contemporary is launching on October 19th, 2020!
We welcome the newest additions to our popular Estate portfolio with the Estate Contemporary Keyed Entry knob, and lever. Boasting sleek curves and striking minimalism, these designs were based off of the popular 5055 contemporary knob and 5162 contemporary lever. These new products will complement nearly any home and any door with this expanded function into keyed entry.
These sku’s are shown in the new Estate April 2020 catalog. PDF of sell sheet and teh excel sku detail file are attached. Below are supporting links to documents and images
CUSTOMER LAUNCH SUPPORT FILES
PHOTOGRAPHY
I wanted to send you all information about a Baldwin Estate Handleset product expansion launched that was slated for April/May this year and was staled due to Covid. Email was send out on 4/29 initially and I forwarded that communication below this email.
Product expansion launch includes
All supporting documents attached, links to various support documents and images are included.
Please let me know if you have questions.
CUSTOMER LAUNCH SUPPORT FILES
PHOTOGRAPHY
In an ongoing effort to keep our replacement parts partners up-to-date with additions and deletions to the program, please see attached current parts list price file for your reference. If you have any questions, please let us know.
