| View web version Cabinet PullsCabinet Knobs Door & Appliance Pulls The Tanner’s CraftL244 Series is now available in lengths up to 60″ tall! Our clients create magnificent interiors. Shouldn’t the entry be as magnificent? Doesn’t Entering a Luxury retail store via a leather 60″ pull set the tone?   Your client invested a fortune in wine. Should their cellar door hardware look like soda pop? |
Colonial Bronze: Tanner’s Craft’s Pulls Are Reaching For The Skies
Jun 18, 2026 by Leave a Comment
Oceania Summer Schedule
Jun 15, 2026 by Leave a Comment
| As summer approaches, we would like to inform you of our upcoming schedule to help you plan your orders accordingly. Please note that our offices and manufacturing facility will be closed on the following dates:Wednesday, June 24, 2026 – Saint-Jean-Baptiste DayFriday, July 3, 2026 – Canada DayFrom Friday, July 17, 2026, at 12:00 p.m. through Sunday, August 9, 2026 (inclusive) – Summer Holiday To ensure that you receive your products before our summer closure, we encourage you to submit your orders no later than July 1st, 2026. Our last shipping day before the Summer Holiday will be Wednesday, July 15th. We will make every effort to process and ship your orders as quickly as possible before this date. During this period, a reduced team will remain available to handle urgent matters. Should you require assistance, please contact us at info@oceaniabaths.com. Thank you for your continued trust and cooperation. Please do not hesitate to contact our team if you have any questions or if you would like assistance planning your upcoming orders. |
Fisher Paykel Retailer & Builder Service Support Team Launch & Escalation Channels
Jun 12, 2026 by Leave a Comment
I’m pleased to share that we have made some important and positive changes to the way Fisher & Paykel supports our retail and builder trade partners on all service matters across the US. These updates have been carefully designed with you in mind — to make it simpler, faster, and more consistent to get the support you need.
Your Fastest Option — The Fisher & Paykel Trade Partner Portal (TPP)
The quickest way to get things done remains the Trade Partner Portal — available to you 24/7:
Through the portal, you can manage all of your service needs, including:
- Book a service for your customers quickly and easily
- View and manage existing appointments — including rescheduling or cancellations
- Track the status of all Work Orders linked to your account or store in real time
- Add job-specific details such as property access notes, parking instructions, and retailer reference numbers
And as a reminder, the Trade Partner Portal is also your go-to sales tool — giving you access to:
- Product orders — place and manage orders in one place
- Real-time stock availability across the full Fisher & Paykel range
If it can be done in TPP, that’s always the fastest route.
What’s New — Retailer & Builder (R&B) Support Team Now Live
For situations that go beyond what the portal can handle — escalations, complex enquiries, or issues that need human support — our new dedicated Retailer & Builder (R&B) Support Team is now live and ready to help.
This is a centralized, US-based team and your single point of contact for all retailer and builder service escalations and enquiries. One consistent front door, every time.
How to Reach the R&B Team
The R&B Support Team will:
- Triage your incoming requests and respond to routine issues directly
- Resolve straightforward cases quickly and efficiently
- Route complex cases to the right specialist where needed
- Operate in line with Global Support Centre working practices for consistent, high-quality responses
Your Other Support Channels — Nothing Has Changed
To be clear, this is an addition to your existing support options, not a replacement. All of your current contacts remain in place:
| Support Need | Channel | Contact |
|---|---|---|
| Service bookings, product assets & orders | Trade Partner Portal | tradeportal.fisherpaykel.com |
| Retailer & Builder service escalations | R&B Support Team (NEW) | rbserviceus@fisherpaykel.com |
| Sales support & operations | Sales Operations Support | sales@fisherpaykel.com |
| Design support | Global Sales Support | designsupport@fisherpaykel.com |
What Stays the Same
Your relationships with your regional Fisher & Paykel team remain unchanged. Your Regional Sales Managers continues to support you on strategic matters, network development, and key account management. The R&B Support Team takes care of day-to-day service requests so those conversations stay focused and valuable.
We’re excited about what these changes mean for our partnership. Our commitment is simple — to make it easier and faster for you to get the support you need, so you can keep delivering a great experience to your customers.
If you have any questions about the above, please don’t hesitate to reach out to me directly.
New Miele Laundry Coming in July!!!
Jun 10, 2026 by Leave a Comment
We are happy to announce a change in the laundry assortment starting in July! We are shortening the models and making it easier to sell, good, better, best, 3 washers and 3 dryers. Please see the progression chart below. I also attached the Memo, there is a ton of information in there so please read it when you have a few minutes!
Key new features –
Wash2Dry – Synchronizes the wash and dry programs – move your laundry from the washer to the dryer, turn on the dryer and select Wash2Dry, the dryer will automatically select the correct program based on what is in the machine. This is done through the app, so it needs to be registered and on the home network.
Sneaker Wash – can be washed in the machines using the SneakerWash Bag and Tab – coming September 2026!
Toto New Product Guide & Transition Bulletins
Jun 10, 2026 by Leave a Comment
Trevarrow ArrowGrams
Jun 9, 2026 by Leave a Comment
There are two ArrowGrams attached for you to have and share accordingly.
- 2026 July 4th Observance Schedule
- Trevarrow, Inc. Gallery Showrooms, Offices, and Authorized Factory Service closed July 3 & 4; no change to the shipping days however Release Report due dates modified.
- Sub-Zero Designer Undercounter Ice Maker – Product Launch Plan
- Commerce Cloud – Open effective immediately; Product is available in RDC’s
- Website, Reveal, and the Quoting Tool are live; Web-based Training is available.
Viking Range Refresh
Jun 9, 2026 by Leave a Comment
Viking is in the process of making cosmetic enhancements to the range line up. I have attached a presentation with pictures of the new changes, an announcement with model #’s. UMRP pricing with changes included.
PLEASE READ CAREFULLY, THERE IS A LOT OF INFORMATION HERE: I am breaking down the highlights into bullet points:
- 5 Series Refresh – all 5 Series ranges except open burner VGIC series
- Black knobs are being changed to SS knobs.
- The bezel around the knobs will be round, polished chrome replacing the previous square bezels.
- Ranges in color will now have a matching color control panel.
- All models are available with brushed brass accents.
- Model numbers are changing. There is a “4” added to the model # to designate the bezel, SS knob, colored control panel change.
- Orders are being accepted now.
- We will continue to have stock of the current design SS ranges until approx. June 1st. Once stock is depleted, all orders will be for the new design/new model numbers. No change in the price of SS ranges.
- Ranges in color can now be ordered with the new changes: Round knob bezels, Stainless knobs, matching color control panel. With enhanced painted control panel detail, painted range UMRP pricing is adjusted slightly: 30” range +$200, 36” range +$230, 48” range +$260, and 60” range +$350.
- Black knob kits will be sold as accessories
- 5 Series open burner VGIC series: OPEN BURNER ONLY
- Black knobs are being changed to SS knobs.
- The bezel around the knobs will continue to be round, polished chrome.
- Painted ranges will continue to have Stainless Steel control panels. The control panels cannot be painted.
- Model numbers are not changing.
- VGIC Series ranges will now be available with brushed brass accents.
- We will continue to have stock of the current design SS ranges until approx. June 1st. Once stock is depleted, all orders will be for the new design. No change in the price of VGIC series ranges.
- 5 Series Range Tops
- Black knobs are being changed to SS knobs.
- The bezel around the knobs will be round, polished chrome replacing the previous square bezels.
- All models are available with brushed brass accents.
- Model numbers are changing. A “4” has been added to the model number.
- Orders are being accepted now.
- We will continue to have stock of the current range tops until approx. June 1st. Once stock is depleted, all orders will be for the new design/new model numbers. No change in the price of range tops.
- RANGETOPS ARE NOT AVAILABLE WITH MATCHING COLOR CONTROL PANELS.
- 5 Series induction cook tops – Models VICU5301BST and VICU5361BST
- Black knobs are being changed to SS knobs.
- Model numbers are not changing.
- We will continue to have stock of the current design induction cooktops until approx. June 1st. Once stock is depleted, all orders will be for the new design. No change in the price of these cooktops.
- Black knob kits will be sold as accessories
- 7 Series Painted Ranges – no change to SS 7 Series ranges – No change to the current bezels.
- Colored ranges will now have a matching color control panel.
- Model numbers are not changing.
- Current style painted ranges (stainless steel control panel) can be ordered until April 15th. With enhanced painted control panel, the range UMRP pricing is adjusted slightly: 36” range +$230 and 48” range +$260.
Emtek New Product
Jun 8, 2026 by Leave a Comment
TAKE A LOOK AT THIS NEW PRODUCT ADDITION, AVAILABLE TOMORROW!