Good afternoon,It’s been awhile since I’ve been to your showroom and too long since I’ve traveled. So in an effort to keep in contact I thought I would send a TOTO update understanding much of this you may already know since your rep(Chris) is wonderful.
First of all, thank you for agreeing to become an A Showroom. The execs at TOTO wanted to recognize our important partners and I’m so glad to have you all on board. Since the Neorests and Washlet + products have been placed in the showroom I have already heard a couple of great wins. If you have any wins, please let me know.Here is one example when asked how the new products are working in the showroom:

It looks great! 

And has already been useful for showing the differences between the Washlets and what I mean by the “plate” to cover the Washlet+ hole on the SS124. 
Washlet UpdateThe Washletupdate is most of the products in the line are off of allocation and we will see shorter lead times moving forward. Due to the high demand TOTO had to increase production. 
Please see the attached newest Washlet brochure available for download as well as hard copies. Reach out to Chris to order. One last item for Washlets is the new TOTO USA YouTube video on S550e Remote Functionality: https://www.youtube.com/watch?v=bEa9PvNUwbs. The remote can be intimidating unless you have used one before. Feel free to pass this along to customers!Website: https://www.totousa.comTake a look at the updated website to see the latest in Smart Restrooms, available CEU’s(live and virtual) and new Global Faucet designs. The website is a fantastic resource to find specifications on products, Revit & CAD drawings as well as the tech support email and phone number.TrainingSince you may have a few minutes to learn I am still offering online or in-person training for Neorests and Washlet + products. If you feel there is specific training you would like to do I am happy to pull together a presentation or chat at your convenience. I have a lot of presentations ready to go.
As always I am here and available literally sitting at my desk anytime you have questions or concerns. Thank you for your support of TOTO.

As we motor towards the election and beyond… our company remains strong … now in our 75th year!  
As many of you know I team closely with your customer service associate, at the True factory, to receive, process, and handle all your orders and issues. 
As we have grown together these last 7 years I joined the True Team, we continue to add great people to service you and support our strong mutual growth! 
Lauren Orr is no exception.  Please welcome Lauren as my True partner, servicing your account.
Below is a short bio on Lauren.  
Lorr@truemfg.com
Lauren graduated with her Bachelors in Marketing and Management from Concordia University in Chicago, IL where she played collegiate basketball. She coaches Varsity Basketball at a local high school. She is an O’Fallon, MO native. She is a newlywed who loves to spend time with family. Any free time is spent shopping and scrapbooking.
Thank you for your business… Lauren and I look forward to handling all your True needs! 
Please note after holding prices since March of 2019 we will have a Price adjustment January 1, 2021. 
Please let all your sales teams know to place orders before year end to beat the increase adjustment. 
Also our strong consumer rebates run through purchases made before December 31, 2020.  I have provided a link.  
https://true-residential.com/promotions/
Question?   24/7 I am here for you. Cell & Text.  734/634/1666.  
Thank you so much for your business.   Business is booming thanks to you and the strong economic segment we thankfully all find ourselves in.  (Ultra premium appliance category) 

Robern Customer Delight Team

• We are currently meeting our goal response time of 48 business hours for all email boxes.

Bryn Mawr – Brushed Black

• All open orders for the Bryn Mawr in the Brushed Black finish shipped.

Profiles – Medicine Cabinet – Matte Black – 16” W

• We are currently unable to produce the 16” W Medicine Cabinet in the Matte Black finish. We expect to be able to ship all open orders by mid-November.

Profiles – Lighting

• We are currently unable to produce Profiles Lighting. We expect to be able to ship all open orders by early November.

Freestanding Legs

• We are currently unable to produce the 30” legs. We expect to be able to ship all open orders by the end of November.

Classic and Inspire finishes, Profiles vanities, and stone tops are back to a 4 week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are back to a 2 week lead time. To review standard lead times, visit here.

Attached is a reminder memo that the UMRP is reinstated on the 50 series. Please remove any materials showing rebates are available on the 50 series. Please pass on.
Your message is ready to be sent with the following file or link attachments:

ASKO 50 Series Dishwasher Program_Ended 9.30.20

Just a heads up on our Standard Shipping – please include an added 4-5 days to your regular transit times. Added time is needed to pack orders and prioritize shipments. Expedited service is not affected, only standard shipments/ground service.

Please let me know if you have any questions – I wanted to give everyone the heads up on this.

In keeping with our comprehensive dealer support package, we are excited to announce the return of the CM Countertop System Promotion:  $200 instant off on any CM Countertop Coffee System!   Please start communicating this with your dealers and contacts: Promotion Details:

• Promotion Period:  November 27^th, 2020 – December 31^st, 2020
• Consumer Offer:  During this time the consumer will receive an instant discount of $200 off the retail price on any Miele counter top coffee system (CM5 & CM6)
• November 18^th, 2020:  Dealer promo price buying period begins.  Dealer will receive a discount off the regular dealer cost.
• December 27^th, 2020:  Dealer promo price buying period ends. 
  • The cost of the products will be reflected during the promotion period on the B2B portal.
• Unit limits:  There is a purchase limit of 25 units total per retail partner.  For orders over this amount, please reach out to your Miele sales representative. 
• While supplies last!