Updates from Marvin Montgomery
Sales Tip #512 From The Sales Doctor
Your Thoughts Will Determine Your Feelings
When your customer says, “Your price is too high,” “Let me think about it,” or “I’m going to get other quotes,” where does your thought process immediately go?
What you are thinking at that moment will determine what you do next.
If it’s “Oh no! I’m going to lose this sale!” your feelings will be desperation and panic, which means you will begin talking yourself out of the sale.
However, if you are in control of your thoughts, that also means you are in control of your feelings / emotions. You will respond with silence, a question, or paraphrasing in order to get clarity so you can provide a customized response that will address their true concern.
Controlling your thoughts will control your feelings!
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