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A Persistent Drop of Water Will Wear Away Even The Hardest Stone

Nov 16, 2020 by Leave a Comment
Updates from Marvin Montgomery
Sales Tip #516 From The Sales Doctor
A Persistent Drop of Water Will Wear Away Even The Hardest Stone

When I saw this quote I immediately thought of “Pleasantly Persistent Not Pushy.”

All of us will encounter that customer that is postponing their decision and if we are not pleasantly persistent in our approach they will fall through the cracks.

Become that drop of water that will persistently not give up until you get a yes or not now!
Filed Under: Tips & Advice

Anne at Home Pricing

Nov 16, 2020 by Leave a Comment

Please see attached for Anne at Home pricing.

AAH-2019-MARCH1-2019-1Download

Filed Under: Pricing

What’s New with Hansgrohe

Nov 16, 2020 by Leave a Comment

Please see attached files for Hansgrohe updates.

Special-Finish-Kitchens-1Download
HG-FinishPlus-Brochure-1Download
Rainfinity_PP_V2Download
Talis-N-and-Aquno-Select-1-1Download
Shower_Sets_Sell_Sheet_US_Interactive_Download

Filed Under: Vendors

Newport Brass Lead Time – UPDATE – GREAT NEWS!

Nov 16, 2020 by Leave a Comment

GREAT NEWS! — Effective today 11/9/20 — Newport Brass lead times are now back to standard production lead times.

  • Newport Brass Valves/Roughs = 1 day
  • Newport Brass ReadyShip Products  = 1 week
  • Ginger = 1 week
  • Newport Brass Non-ReadyShip MADE TO ORDER = 4 weeks

Orders entered on/after 11/9/20 will have the updated lead times.
Current orders in-house will remain at their original assigned shipment dates.

If you have any concerns with shipment dates of existing orders please contact me for information.
Thank you for your patience and support as we successfully work through 2020 together.

Filed Under: Vendors

TOTO USA PB#20-18 November New Product Book

Nov 4, 2020 by Leave a Comment

IoT-Enabled Products Designed to Enhance Your Commercial Bathroom

TOTO’s innovative commercial fixtures join GP Pro’s proprietary sensors and KOLO communication technology to create a smart bathroom space for any setting.

IoT driven data empowers you to act on realtime analytics to improve maintenance, safety, and hygiene – saving time and increasing customer satisfaction.
 


Filed Under: Vendors

Robern Lead Time Report

Nov 4, 2020 by Leave a Comment

Robern Customer Delight Team

  • We are currently surpassing our goal response time of 48 business hours for all email boxes, and are at a 24 business hour response time!

Profiles – Medicine Cabinet – Matte Black – 16” W

  • We are currently unable to produce the 16” W Medicine Cabinet in the Matte Black finish. We expect to be able to ship all open orders by mid-November.

Profiles – Lighting

  • We are currently unable to produce Profiles Lighting. We expect to be able to ship all open orders by early November.

Freestanding Cartesian, Profiles, and Legs

  • We are currently unable to produce the 30” legs. We expect to be able to ship all open orders by the end of November.

Vesper Edgeline 30” H

  • We are currently unable to ship the Vesper Edgeline 30” H. We expect to be able to ship all open orders by the 2nd week in November.

Classic and Inspire finishes, Profiles vanities, and stone tops are back to a 4 week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are back to a 2 week lead time. To review standard lead times, visit here.

Filed Under: Vendors

Afina Urban Steel

Nov 2, 2020 by Leave a Comment

We have expended the Urban Steel mirror lines and added Satin Brass and Black in the 1” frame.

These new additions as well as the rest of the collection matches our Empire frames finishes.

URBAND-STEELDownload
Urban-Steel-Brass-and-Black-mirrorsDownload

Filed Under: Vendors

Frigidaire Solution! Liebherr 60″ Duo – CS1400R I/M – CS1401R Spec

Nov 2, 2020 by Leave a Comment
Please refer to the attached spec sheet provided by Liebherr.
 
The CS-1400R I/M & CS-1401R Combination pair is a great solution for the current marketplace void with the Frigidaire twin columns unavailable until 2Q 21’. Liebherr  has had success with several builders who have changed their kitchen spec to this configuration. Considering the Frig niche at 66” width, the builder increases their usable countertop space by 6” and provides a more universal 60” width niche for future replacement requirements.   
 
The best solution would be to use the CS-1400R I/M for right side and CS-1401R (no ice, left swing) along with the SBS kit and 5” header to fill the 72” height.
Filed Under: Vendors

Hydrosystem Lead Time Update

Nov 2, 2020 by Leave a Comment

At this time, due to COVID, Hydro Systems has changed their lead times for all orders.  Orders will now have a lead time of 4 to 6 weeks.

Their 24 Hour Program is also on hold.

Hydro’s Systems factories have been struck with COVID and due to close proximity and source tracking it has impacted overall production. 

They are working hard to get caught up.  Due to requirements to quarantine and to have a negative test before returning back to work, they cannot be specific as to when things will normalize.  Hopefully it will be soon.

Filed Under: Vendors

Matching Verbal and Visual Communication

Nov 2, 2020 by Leave a Comment
Updates from Marvin Montgomery
Sales Tip #514 From The Sales Doctor
Verbal & Visual Better Match

At a recent training session, we discussed the importance of making sure that what you are saying verbally matches with what you are saying visually, especially when it comes to price.

When the customer questions whether or not the price is fair and firm, they are not just listening to your answer. They are also watching if you drop your eye contact and lower your head as you respond.

Sixty percent or more of your message is sent non-verbally, so it’s not just what you say, it’s what you are doing while you are saying it.
Filed Under: Tips & Advice
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