Sales Tip #514 From The Sales Doctor
Verbal & Visual Better Match
At a recent training session, we discussed the importance of making sure that what you are saying verbally matches with what you are saying visually, especially when it comes to price.
When the customer questions whether or not the price is fair and firm, they are not just listening to your answer. They are also watching if you drop your eye contact and lower your head as you respond.
Sixty percent or more of your message is sent non-verbally, so it’s not just what you say, it’s what you are doing while you are saying it.
Speak Your Mind