Robern Lead Times

Robern Customer Service Team

  • We are currently at a 24-business hour response time!

To review standard lead times, visit here.

CategoryProductModel #Ship DateBack to Normal Lead Time
MirrorsAIO Mirrors 70”H Audio End of MayFirst week of June
MirrorsProfiles 40” High Polished Nickel End of MayFirst week of June
 
     
MirrorsSculpt Slim Museum 25”W 40”H; 31”W 41”H Matte Gold First week of JuneSecond week of June
Medicine CabinetM Reserve 16”W 36”H Plain Front Third week of MayThird week of May
LightingProfiles 40” High Polished Nickel End of MayFirst week of June
LightingTenor 36”H Round- All Models Early JulyEarly July
LightingTenor 40”H Round – All Models Third week of MayThird week of May
Medicine CabinetM Reserve Right Hand E4 Third week of MayFourth week of May
VanitySinca Vanity 30” W, Walnut End of JuneEnd of June
VanitySinca Vanity 48”W, WALNUT Third week of MayThird week of May
VanityIslamorada 30”W, Nori Aged Brass First week of JuneFirst week of June
AccessoriesVAELECTRIC Third week of MayThird week of May
MirrorsRound Corner Metal Mirror 20”W 34”H, Aged Brass End of JuneEnd of June
MirrorsThin Frame Metal Mirror 24”W 40”H, Brushed Pewter Middle of JuneMiddle of June
MirrorsThin Frame Metal Mirror 20”W 30”H, Aged Brass End of JuneEnd of June
MirrorsThin Frame Metal Mirror 24”W 40”H, Aged Brass Third week of MayThird week of May
MirrorsHanging Mirror Sculpt Pill Matte Black Second week of JuneSecond week of June

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4-week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2-week lead time.

Bertch Oasis Lead Times

Due to high demand, we would like to inform you of a temporary change in our lead times.

For our Oasis products, the lead time will be extended to 6 to 7 weeks, effective immediately. However, our cabinet orders will continue to be filled within the standard lead time of 4 to 5 weeks.

Please note that if your order includes both a vanity and a top, it will be subject to the Oasis lead time. If you prefer your vanities to be shipped within the standard lead time, we recommend placing separate orders for Bath and Oasis products. Rest assured, this change will not affect your ECO charge.

For those with existing orders who wish to separate them, please contact Bath Dealer Services at bath@bertch.com or 319-268-2590. We understand that this may cause some inconvenience and we appreciate your understanding.

We believe this is a short-term issue and anticipate returning to our standard lead times soon.

Emtek and Schaub System Transition and Customer Impact

As part of the continued transition of Emtek and Schaub from ASSA ABLOY to Fortune Brands (FBIN), our teams will be experiencing some limited capacity this month, May 2024. This may impact your experience with us. Please be aware of the following milestones of this transition:
Friday, May 10th:
Order Entry:No change in support
Accounts Receivable: No change in support
Customer Service: Unable to revise orders and answer pending questions but able to answer phones, take phone orders, support general inquiries
Monday, May 13th:
Invitations for access to the new FBIN Unified Customer Portal will begin to AA Connect users with full access rights. These invites will come from noreply@emtek.com
Thursday. May 16th:
Order Entry: Orders can no longer be placed in Webshop after 12:30 PST
Customer Service: Unable to take phone orders after 12:30 PST. Phone orders will resume on Monday, May 20th
Friday, May 17th:
All user types will be able to request access to the Fortune Brands Unified Customer Portal on or around this date.
Customer Service: Unable to complete any RGA requests, revision requests, confirm real time order status, and resolve pending orders
Production: Limited to no production or shipping
Order Entry: No order processing of any orders
Monday, May 20th:
Online orders can be placed through the new FBIN Unified Customer Portal beginning on this date.
As a reminder, the new Unified Customer Portal (UCP) is designed to enhance your experience with our services. This state-of-the-art portal, will serve as the interface for our customers to interact with Emtek and Schaub digitally, providing a user-friendly, secure, cloud-based, scalable digital environment.
Key features include:
Online Ordering.
Order Status and Document
Return Goods Authorization and tracking
Dashboard & Reporting features
Online Credit Card Payments
Communication Tools
Information will be published here: https://www.emtek.com/customer-portal-announcement/
Please know we continue to work diligently to minimize disruptions to our business and we ask for your patience at this time.

Pride Advance Shipping/Scheduling Form

Coyote & Hestan Pricing

Persistence!

Updates from Marvin Montgomery
Sales Tip #693 From The Sales Doctor
Persistence!I saw this quote by former US President Calvin Coolidge that speaks to the importance of being persistent and never giving up.

The Galley Crew Trade Partner Program

We are very pleased to announce the launch of our Galley Trade Partner Program. We call it Crew! Crew has been designed exclusively for architects and interior designers, (as well as kitchen designers who do not have showrooms). This program has been carefully crafted with the aim of fostering stronger relationships within this community, while also providing an incentive for them to specify Galley products. 
 
One important goal of the Crew Program is to significantly grow the specifications of Galley products. This will ultimately lead to increased sales through your showrooms. Additionally, we encourage you to use it as another tool to improve your engagement with your A&D community. 
 
Here is a glimpse of benefits for Crew members: 
Design Tools – Finish sample box and specification library.
Collaboration – Dedicated A&D team.
Access – Insider product news and invitations to exclusive events.
Rewards –  Incentive for every product specified.
Personal Use – Special discount through an Authorized Showroom.
To get your A&D community enrolled, please direct them to:

Oceania Price List 2024

Gerber 41-818 Drain Now Available in All Gerber Finishes

Valli 2023 Price Book

See below for updated price books. The Barrett group no longer represents them- reach out to Valli directly for any questions. They are sending us updated physical copies later this week and I am updating the info in the vender sheet