Friday, May 10th:
Order Entry:No change in support
Accounts Receivable: No change in support
Customer Service: Unable to revise orders and answer pending questions but able to answer phones, take phone orders, support general inquiries
Monday, May 13th:
Invitations for access to the new FBIN Unified Customer Portal will begin to AA Connect users with full access rights. These invites will come from noreply@emtek.com
Thursday. May 16th:
Order Entry: Orders can no longer be placed in Webshop after 12:30 PST
Customer Service: Unable to take phone orders after 12:30 PST. Phone orders will resume on Monday, May 20th
Friday, May 17th:
All user types will be able to request access to the Fortune Brands Unified Customer Portal on or around this date.
Customer Service: Unable to complete any RGA requests, revision requests, confirm real time order status, and resolve pending orders
Production: Limited to no production or shipping
Order Entry: No order processing of any orders
Monday, May 20th:
Online orders can be placed through the new FBIN Unified Customer Portal beginning on this date.
As a reminder, the new Unified Customer Portal (UCP) is designed to enhance your experience with our services. This state-of-the-art portal, will serve as the interface for our customers to interact with Emtek and Schaub digitally, providing a user-friendly, secure, cloud-based, scalable digital environment.
Key features include:
Online Ordering.
Order Status and Document
Return Goods Authorization and tracking
Dashboard & Reporting features
Online Credit Card Payments
Communication Tools
Information will be published here: https://www.emtek.com/customer-portal-announcement/
Please know we continue to work diligently to minimize disruptions to our business and we ask for your patience at this time.
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