Price Conditioning

Updates from Marvin Montgomery
Sales Tip #616 From The Sales Doctor
Price Conditioning

Are you waiting until the end of the sale for the customer to tell you your price is too high? That means you are not doing any Price Conditioning.

1. Establish Trust
Establish trust by acknowledging and understanding their budget, asking about their experience so far, and making sure they know more about the process once you leave than they did in the beginning.

2. Know Your Numbers
Price conditioning is meant to set accurate and realistic price expectations.

3. Feel the Timing
Like many sales concepts, price conditioning is not a science; it is an art. You can’t introduce the realistic price too early because you may not have all the information you need. At the same time, you can’t introduce it too late.

4. Present the Price in the Right Manner
Tone is critical when you present the new price expectation. You want to make sure you are confident, yet sincere; empathetic, yet unapologetic.

5. High, Low, Typical
When you present the price range, make sure you are providing a true range. That way, as you continue to explore the call and you discover things that need to be added or removed, you have the flexibility to do so. Always state the high end of the range first. 

Robern Lead Time Report – October 27, 2022

Robern Customer Delight Team

•        We are currently at a 48-business hour response time.

Please see attached for an update on Craft Series inventory.

CategoryProductModel #Ship DateBack to Normal Lead Time
Medicine CabinetsProfiles – 48” H Polished Nickel 1st week of November1st week of November
Medicine CabinetsCraft Series Limited quantities shipping at launch; Additional quantities shipping End of October, Early December, and Middle of January for existing ordersMiddle of January for existing orders; New orders – TBD
Medicine CabinetsMain Line – Merion –Brushed Black Beginning of JanuaryBeginning of January
MirrorsProfiles – 24” W – Polished Nickel End of October1st week of November
MirrorsCraft Series – Round Corner Metal in Aged Brass – 20” W x 34” H, 24” W x 44” H; Thin Frame Metal in Aged Brass or Brushed Pewter – 20” W x 30” H, 24” W x 40” HCM2034RC87, CM2444RC87, CM2030TF87, CM2440TF87, CM2030TF69, CM2440TF69Up to a 20-week delay. Similar versions available now with a 2-week lead time.TBD
Vanity TopsBodo/Skaarsgard Integrated Top – 36” WTA36MCO102-8CS8Middle of NovemberMiddle of November
Vanity TopsBodo/Skaarsgard Integrated Top – 60” WTA60MDO102-8CS9Middle of NovemberMiddle of November
Vanity TopsGlass Sink – 31” W x 19” D, 8” WidespreadTC31UCN21-81st week of November1st week of November

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4-week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2-week lead time. To review standard lead times, visit here.

TOTO USA Lead Time Guide Update (LB#22-21)

BSH Lead Times

Robern Product Discontinuation Update

LG Updated Promo Calendar | Veterans Day Promo Starts Next Week

SIDLER Product Training Copy and Other Information

You Don’t Have to Attend Every Argument You’re Invited to!

Updates from Marvin Montgomery
Sales Tip #615 From The Sales Doctor
You Don’t Have to Attend Every Argument You’re Invited to! 
During a very recent training session, we were practicing how to disarm and diffuse the argumentative internal or external customer.

When it was time for the feedback, Lori provided the quote for this sales tip – “You don’t have to attend every argument you are invited to.”

In other words, it takes two people to have an argument. 

Make the decision to not participate.

Don’t forget that a wise person said nothing.

JennAir Newsletter — COMBO WALL OVENS

Franke Flat Rate Shipping returns to $25!!!