I wanted to send out an email letting you know our current lead time is 4-5 weeks. We are working hard to improve that, and appreciate your understanding.A couple of things our customers can do to help with that:

• Put “Need By” dates on your order forms. We can’t always meet those dates, but our scheduler definitely tries his best!
• Check your acknowledgements for accuracy. I write up most of the orders, and make mistakes some times (as much as I don’t want to admit that!) If the mistakes are caught early enough, that will eliminate rushing remake orders through.
• Please let me know if you do not receive an acknowledgement within 2-3 days of your order being placed. Again, that will eliminate orders being rushed through later.

Lastly, it’s been brought to our attention that some of your A’vant samples are mislabeled. If you have a box of the quartz and granite samples, please double check the back of them for accurate groupings.Granite: Wheat, Meteorite, BurlywoodGroup 1: White Sands, Lunar, Cafe NoirGroup 4: Salem, Apollo, Penumbra, KodiakGroup 5: Casablanca, Mira, Palazzo, Callisto, Elara

In the interest of communicating accurate lead time information to our customers, we would like to inform you of the following two issues:

1. It has come to our attention that our current inventory of ribbon spouts– used in our 72 and 78 Series– are not meeting our strict quality standards when it comes to polished finishes.  Therefore, we are temporarily not accepting orders for any 72 or 78 Series faucets in polished finishes until further notice.   These finishes include:  Polished Chrome, Polished Nickel, Polished Brass, Lifetime Polished Gold, French Gold, and Black Nickel.   The 72 and 78 Series may, however, still be ordered in all our other finishes.

1. It has further come to our attention that our current inventory used in our Deluxe Angle Stop program is not meeting our normal quality standards.  In an abundance of caution, we are not shipping any pending orders nor accepting any new orders for all finishes until further notice.  The affected SKU’s are: 9000, 9001, 9004, and 9005 and also Angle Stop Kits that contain the affected SKU’s:9820 to 9834, 9851, and 9853.

We apologize for the temporary inconvenience and are working diligently to resolve the above issues.  Thank you for your patience and understanding.   As always, if you have any questions or concerns, you may reach us at 800-822-8855.  We are available Monday through Friday from 6 AM to 5 PM, Pacific Time.

I wanted to share some quick tips and tricks with our new columns!!
Putting Your New Columns in Showroom Mode:

When Ordering a Stainless Panel for a Column:

• Base model (left or right swing)
• Stainless panel (RISE/NOIR/Pro/Euro)
• If combining a column freezer and column refrigerator OR column refrigerator and column refrigerator, you’ll need a joining kit (includes heater kit)
• The stainless panel ships with a black toe kick.  The black toe kick will be tucked into some foam in the packaging, so make sure you don’t throw it away when unboxing
• If your client would like a stainless toe kick, that can be ordered as an accessory
• Accessory list with toe kick and joining kit information is attached to this email

When Ordering a Custom Overlay for a Column:

• Base model (left or right swing)
• If combining a column freezer and column refrigerator OR column refrigerator and column refrigerator, you’ll need a joining kit (includes heater kit)
• Toe kick (black or stainless)
• Accessory list with toe kick and joining kit information is attached to this email

Attached is a NEW Consumer Rebate Program. The “Upgrade and Save” Consumer Rebate starts 6/1 and ends 11/30. These Consumer Rebates are on the most popular replacement models.

For the month of June, it can be combine with the Factory Certified Installation rebate.

Attached are the links for Web Base Trainings which most began in May. Those that complete the training before the end of June, will be entered into a drawing for a Wolf Gourmet Appliance of their choice.

Tomorrow is the start of LG’s Memorial Day program.  This program will be running from May 16- May 28

I have attached a copy of our most current Promo calendars (these have been sent out prior, still the most recent calendar)

I have also attached copies of the Memorial Day kitchen package playbook and the laundry package playbook for quick reference on package pricing.

Please be advised that due to system issues, the Waterworks Distribution Center has been experiencing shipment delays since late yesterday.

As a result, some priority shipments (2^nd day and overnight service) from yesterday may have been impacted. Our Service & Support Teams are working closely with the distribution center today to prioritize any delayed shipments. Beginning today, any standard ground shipments may be delayed by an additional 24 hours as we work to prioritize expedited shipments.

Please communicate this information to your clients as needed to ensure proper expectations are being set.  We apologize for any inconvenience.

If you have any questions or concerns please partner with your Project Management Team or Project Coordinators as needed.