In the interest of communicating accurate lead time information to our customers, we would like to inform you of the following two issues:
- It has come to our attention that our current inventory of ribbon spouts– used in our 72 and 78 Series– are not meeting our strict quality standards when it comes to polished finishes. Therefore, we are temporarily not accepting orders for any 72 or 78 Series faucets in polished finishes until further notice. These finishes include: Polished Chrome, Polished Nickel, Polished Brass, Lifetime Polished Gold, French Gold, and Black Nickel. The 72 and 78 Series may, however, still be ordered in all our other finishes.
- It has further come to our attention that our current inventory used in our Deluxe Angle Stop program is not meeting our normal quality standards. In an abundance of caution, we are not shipping any pending orders nor accepting any new orders for all finishes until further notice. The affected SKU’s are: 9000, 9001, 9004, and 9005 and also Angle Stop Kits that contain the affected SKU’s:9820 to 9834, 9851, and 9853.
We apologize for the temporary inconvenience and are working diligently to resolve the above issues. Thank you for your patience and understanding. As always, if you have any questions or concerns, you may reach us at 800-822-8855. We are available Monday through Friday from 6 AM to 5 PM, Pacific Time.
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