Please be advised that due to system issues, the Waterworks Distribution Center has been experiencing shipment delays since late yesterday.
As a result, some priority shipments (2nd day and overnight service) from yesterday may have been impacted. Our Service & Support Teams are working closely with the distribution center today to prioritize any delayed shipments. Beginning today, any standard ground shipments may be delayed by an additional 24 hours as we work to prioritize expedited shipments.
Please communicate this information to your clients as needed to ensure proper expectations are being set. We apologize for any inconvenience.
If you have any questions or concerns please partner with your Project Management Team or Project Coordinators as needed.
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