I wanted to send out an email letting you know our current lead time is 4-5 weeks. We are working hard to improve that, and appreciate your understanding.A couple of things our customers can do to help with that:
- Put “Need By” dates on your order forms. We can’t always meet those dates, but our scheduler definitely tries his best!
- Check your acknowledgements for accuracy. I write up most of the orders, and make mistakes some times (as much as I don’t want to admit that!) If the mistakes are caught early enough, that will eliminate rushing remake orders through.
- Please let me know if you do not receive an acknowledgement within 2-3 days of your order being placed. Again, that will eliminate orders being rushed through later.
Lastly, it’s been brought to our attention that some of your A’vant samples are mislabeled. If you have a box of the quartz and granite samples, please double check the back of them for accurate groupings.Granite: Wheat, Meteorite, BurlywoodGroup 1: White Sands, Lunar, Cafe NoirGroup 4: Salem, Apollo, Penumbra, KodiakGroup 5: Casablanca, Mira, Palazzo, Callisto, Elara
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