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HOLIDAY – FACTORY WILL BE OPERATING
Jun 9, 2017 by Leave a Comment
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Customize It: Kitchen Cabinetry
Jun 9, 2017 by Leave a Comment
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CREATE THE PERFECT MATCH Your kitchen should be as individual as you are. Let our design experts guide the way. Choose from the endless customization options in our artisanal cabinetry program to express your singular style—say, in a blue-on-blue combination like the one shown here. Mix in elegant hardware and an exquisite surface and there you have it: a uniquely beautiful, cohesive space.
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Emtek Production Lead Times & Display Orders
Jun 7, 2017 by Leave a Comment
1. Currently the estimated average lead time is 5 business days.
2. Large orders are taking 8-10 business days (2 weeks) with weekends added in.
3. If you are willing to pay for the 2nd day air or next day air charge, those orders are currently being rushed through production in 1-2 days then shipping. If you have large orders this could take a bit longer.
4. Please, if at all possible, email your orders to orders@emtek.com. This reduces the chances of your order being lost.
5. Order Entry is staying on top of orders being entered. If you do not receive an acknowledgment from Emtek on orders you have placed within 24-36 hours, there is a strong possibility the order was lost. Please call or resend the order.
6. Within the next few days, Order Acknowledgments will start showing the projected lead time for your order to be produced.
7. The factory is working 6 day weeks consistently at this time trying to get back on the 1-3 day build time. However, it is anticipated that the extended lead times will remain over the summer months as sales are up. Emtek hopes to be back on track September-October. They are actively hiring and training new staff in all areas.
8. All departments will be put on the production line. Displays will have lengthy delays during this period of time.
If at all possible, I would recommend allowing 2 weeks on orders so you have some wiggle room.
If you have critical time sensitive issues please bring the order directly to Peggie Snedden.
NEW! MAAX Door Price List and Product Line US Update 2017
Jun 7, 2017 by Leave a Comment
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Key changes to Santec operations
Jun 6, 2017 by Leave a Comment
Santec is proud to share with you that we have made several key changes to our operations, all of which are designed to make us a better company and provide better service to you. These changes have created a few temporary growing pains and in an effort to adjust to the changes we are modestly extending lead times.
Effective immediately, we are temporarily changing our lead times to the following:
- Standard Finishes (Polished Chrome, Polished & Satin Nickel, Roman Bronze) – 2-3 weeks.
- Custom, Premier and Precious Metal Finishes – 4-5 weeks.
- E-Series – 7-10 days (although many E-Series products will ship sooner….check with your Santec Customer Service Representative).
- Rough valves-No Change, we will continue to ship these in 1-2 days.
While we expect in many cases products to ship sooner than listed, we want to be as fair and accurate as possible so both you and your customers are satisfied with our delivery to promise commitments.
We expect lead times to be back to normal within 6-8 weeks.
