Edelman

We will be hosting a public CEU class on November 5, 2020.  Please see the link below to the invitation for more details.

Title: The Manufacturing Process and Finishes of Decorative Faucets, Fixtures and Accessories
When: 11/05/2020   12:00pm EST
Where: Webinar
Instructor: Chris Chmura cchmura@brasstech.com
Invitation

Just wanted to outline Miele’s RA procedures and policies.

When you need to do an RA:

• Fill out the attached form
• Send form and photos to DealerSupport@mieleusa.com and CC myself
• In the subject line please start with “Return Request” and then add whatever you need to after

All RA requests must be accompanied by the Returns Form AND pictures.  If we do not receive the form and pictures, an RA will not be issued.

To clarify what we need pictures of:

• Never Opened Product:
  • Picture of the product label with clear shot of SN
  • Pictures of the other three sides of the unit
  • Picture of the unit show properly packaged
    • In original packaging
    • On a standard shipping pallet
    • Strapped to said shipping pallet

• Opened Product/Concealed Damage:
  • Pictures of ALL of the above PLUS
  • Picture of the concealed damage
  • Picture of SN tag from the unit itself (if unit was completely unpackaged)

One of the main purposes of the pictures is to determine and confirm any restocking fees that may not need to be applied.  For reference here the restock fee table.  When our returns warehouse gets the product back they give it a grade.

Please see the attached new and revised LG promo calendar.  The Black Friday program has now been updated with the following key promo dates:

Veterans Day Promo- Nov 4- Nov 11

Black Friday Promo- Nov 12- December 3

Black Friday Laundry Event- Nov 19- December 3

LG’s new go-to market strategy on pricing is now implemented on this promo calendar- SLP (Straight Line Pricing).  Moving forward into 2021 there will be 6 major promo’s throughout the year, in which all other times we will have one consistent price to buy off of.  This should greatly simplify pricing/ buy in strategies moving forward.  This new strategy will also deliver better overall margin when competing at PMAP.  The next promo scheduled after BF is Presidents Day promo in February

Please see the attached Lead Time updates for your reference provided by the MW TOTO team.