Edelman

As a reminder below is the Holiday Schedule for Robern.

Customer Service

December 24 and 25-Closed

December 28 through 30-9:00 am to 3:00 pm EST

December 31 through January 3-Closed

Shipping

December 18-Last Day for Quick Ship

December 24 through January 3-Closed

January 4-Resume Business as Normal

With  shipping closed from 12/24 through January 3^rd  orders being placed now will have extended  lead times.

Robern Customer Delight Team

• We are currently at a 48 business hour response time for all email boxes.

Cartesian, Profiles, Cartesian Freestanding, Profiles Freestanding, Curated Cartesian – 30” W Tip-Out (or a configuration including a 30” W Tip-Out Drawer)

• We have shipped out all open orders for the 30” W Tip-Out drawers (single drawer or part of a larger configuration).

Vitality Mirror – YM4836RGFPD3P

• We have shipped out all open orders for the YM4836RGFPD3P.

Profiles – Medicine Cabinet – Polished Nickel – 30” H

• We have shipped out all open orders for the 30” H Profiles Medicine Cabinets in Polished Nickel.

R3 Series – 16” W x 26” H

• New orders for the R3 Series 16” W x 26” H might be delayed up to two additional weeks beyond the normal 2 week lead time.

M Series Arch Medicine Cabinet – 24” W x 30” H

• We are currently unable to produce the M Series Arch Medicine Cabinets – 24” W x 30” H. We expect to be able to ship all open orders by December 18^th.

Main Line Medicine Cabinets and Mirrors – Brushed Nickel, Satin Nickel, Brushed Bronze, Brushed Black

• We are currently unable to produce the Main Line Medicine Cabinets and Mirrors in the Brushed Nickel, Satin Nickel, Brushed Bronze, and Brushed Black finishes. We expect to be able to ship all open orders by December 23^rd.

AiO Medicine Cabinets

• Due to increased demand, we are experiencing approximately a 1 week delay on AiO Medicine Cabinets. We expect to be back to our normal 2 week lead time by mid-December.

Vitality Medicine Cabinets

• Due to increased demand, we are experiencing approximately a 1 week delay on Vitality Medicine Cabinets. We expect to be back to our normal 2 week lead time by mid-December.

Freestanding Cartesian, Profiles, and Legs

• We are currently unable to produce the 30” legs. We expect to be able to ship all open orders by mid-December.

Vanities, Full Length M Series (Mirror and Decorative Glass + Side Kits), Engineered Stone Tops, Glass Sinks, LAV1UM-101 Sink, Vitality Mirror 48” x 36” (Flip)

• We are experiencing approximately a 1 week delay.

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are currently at a 5 week lead time.

Essentials finishes are currently at a 3 week lead time.

All other cabinets, wall mirrors, lighting, and glass tops are at a 2 week lead time. To review standard lead times, visit here.

Due to the winter storm that has affected most of the Northeast, including our Hudson Valley headquarters, shipping of Hudson Valley and Mitzi orders will be delayed for most of today and will resume to normal later today into tomorrow. Thank you for your patience.

Attached you will find an updated JennAir Newsletter for the month of December as well as a preview of the 2021 1H Curate Your Promotion Trade Letter. 

Here is the latest Bertch Bath Newsletter! Newsletter Please note the following additions and deletions: Adding CB-K21 knob in champagne bronze Adding MB-K21 knob in matte black Delete BSP-K20 and SN-K21 knobs. These are being discontinued! Delete Legend Door Style from the Furniture Series. Please remove any Legend door samples and please consider replacing any Legend display items! New Hardware Page

NEW VANITY LEG BASE

NEW QUARTZ TOP ORDER FORM!

Quartz Order Form

 I am excited to pass along information related to the Baldwin Estate Preconfigured and Quickship program.  

The existing Quickship program will be back up and running at 100% 1/1/2021.  Most of the sku’s have already recovered and are in stock now and shipping quickly. 

The Baldwin team has been working on a project to expand the current Baldwin Estate “lock in box” preconfigured program.  The main goal was to expand Baldwin Estate most popular styles and finishes in a much quicker time frame and easy to order.

This new expanded program will go live Jan 19th. 

The new preconfigured program will include:

• 25 knobs and 38 levers styles
• Passage, privacy, half dummy and full dummy functions
• Functions will include
  • Preselected rose style
  • 2-3/8” latch
  • Adaptor
  • Spindle for 1-3/8” – 1-3/4” thick door
  • Full lip strike
• Various finishes depending on style
• All sku’s will be on Baldwin Estate’s Quickship program – 5 days
• All sku’s will be stocked in our KS distribution facility

Additionally, Jan 19^th Baldwin is adding several new product to the existing Quickship program

• Tremont Tubular Handleset
• Hollywood Hills Tubular Handleset
• 20” Minneapolis & Hollywood Hills Mortise Trims
  • Cylinders for 1-3/4” &  2-1/4” thick door available on Quickship program
  • Mortise locks 2-1/2” and 2-3/4” backset available on Quickship program
  • Thick door kits up to 2-1/4” available on Quickship program
• The new Contemporary Entry Knob and Entry lever
• Touchscreen Electronic deadbolt and Handleset combinations
• Various finishes available of each sku

The new Quickship program will represent Baldwin’s 4000+ bestselling Estate styles and finishes.   All in stock and ready to go Jan 19^th.  All sku’s ship in 5 days.

The next couple days I will be sending out hard copies of the new Quickship catalog and some flyers to put in your Baldwin binders.