| Due to a delayed shipment from one of our suppliers, we need to inform you that extended lead times will now be required for all 3/16″ and 1/4″ glass single swing doors and knock-down (KD) units, and most of our 3/16″ and 1/4″ glass door and panel models and KD units in Brushed Nickel, Brushed Bronze, and Brushed Gold finishes. Models & KD’s affected: Single Swing – 1400, 3600, 100, 335 Door and Panel – 1413, 136, 135 Panel/Door/Panel – 1412, 126, 125Door with Return Panel – 1414, 146, 145 Door and Panel with Return Panel – 1415, 151, 150 Neo Angle – 1416, 161, 160 Also affected is our 3/8″ Coppia Single Swing Doors – model COPA-900. While the current expected delivery for the needed part is in early April, our Purchasing Department is working diligently to procure the needed material as quickly as possible. We appreciate your patience and invite you to consider our other popular finish options, such as Chrome, Matte Black, and Satin Nickel. Both the 1/4″ glass Infinity 1413NP Door & Panel and the 1415NP Door and Panel with Return are still available in all finish options, as well as our 3/8″ and 1/2″ heavy glass models. |
Basco Extended Lead Times
FP Current Retail Consumer Promotions
DCS Current Retail Promotions
Marvel 3-1-2021
There are a lot of New Marvel models being introduced in 2021. We had announced a 3.1.21 price increase but they have decided postpone this increase until 4.1.21. I have attached the current price sheet and the 4.1.21 price sheet. Please visit the revamped Marvel Website www.marvelrefrigeration.com . Let me know if you have any questions.
Stone Forest 2021 PDF Pricebook effective March 15, 2021
The 2021 price list will take effect March 15th. Please click here to view and download the pdf binder price list. This is a comprehensive price list for all current items and includes the Elemental collection. Version 2 of the excel price list is available if you click here. Our sales representatives will deliver hard copies of the new price list to your showroom around the end of this month. If you don’t have a sales rep, we will be mailing you copies ASAP.
While most price increases are modest, we held off on any price increases in 2020 and our material costs for carrara and white onyx increased considerably. This is reflected in the new price list.
Elemental Collection: The comprehensive price list for this award-winning modular collection begins on page P8 of the pdf version. It has two sections. The first is a “build your own” format in three, user friendly steps. The second section lists the most popular configurations for easy reference and ordering. You can view more configurations as well as paint color options by visiting stoneforest.com/elemental. We’ve added walnut drawers and shelves to the collection and we’ll soon have photos of this material on the website.
As we create new designs, we continue to purge old ones. If you don’t see an old favorite on the price list, please check our website for availability and pricing. Logging in as a dealer will give you access to current list prices. The password is “st0ne” (all lower case, the “0” is a zero).
It’s been a year full of unexpected challenges and we feel a deep appreciation for all the wonderful, passionate people that have become an integral part of our community.
Robern Lead Time Report- 3/2/2021
Robern Customer Delight Team
- We are currently at a 24 business hour response time for all email boxes!
Magnification Mirrors – Lit
- We will begin shipping these as of June 28th. For any existing orders, we will communicate the update to the customer.
AiO Medicine Cabinets
- We are shipping all variations. We are currently experiencing a 1-3 week delay, and expect to be back to our normal 2 week lead time by the EO March.
Vitality Medicine Cabinets
- We are shipping all variations. We are currently experiencing a 1-3 week delay, and expect to be back to our normal 2 week lead time by the EO March.
PL Series Electric – 24” W Medicine Cabinets – Black Interior
- For new orders, we expect to be able to ship by the EO March.
Uplift Tech Medicine Cabinets
- We shipped out all open orders for the UC48276RP3E4N.
1.5” Modular Lights
- We are currently unable to produce the 1.5” Modular Lights. We expect to begin shipping again by March 12th. We expect to be back to our normal 2 week lead time by March 19th.
Profiles Medicine Cabinets – 48” H – Matte Gold
- We are currently unable to produce the Profiles Medicine Cabinets – 48” H – Matte Gold. We expect to begin shipping again by the end of March. We expect to be back to our normal 2 week lead time by the middle of April.
Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4 week lead time.
All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2 week lead time. To review standard lead times, visit here.
Infinity Drain: Next Day Custom Linear Drains are Here!
Hello everybody,
Infinity Drain is excited to announce that their NEXT DAY Custom program is here! If you need a custom drain and the order with the sign off sheets is received by 10:00 am EST, it will ship next day.
The program is available for all install versions of our drains up to 72” in length and finishes SS and PS. The grate styles available are
- Tile insert
- Offset slotted and
- Wedge Wire
There is no need to request a custom quote, just use the attached pdf price list (hard copies will be mailed soon) and use your regular multiplier. Infinity Drains regular custom program with all lengths, finishes and styles is still current.
If you would like to schedule a PK for your team please check availability here https://calendly.com/bkratus/infinity-drain-pk-for-dealers?month=2021-02
GERBER CHINA PRICE INCREASE
As an industry leading plumbing brand committed to professionals, Gerber continually strives to provide the high-performance products you and your business have come to expect.
We have held Gerber vitreous china prices steady for more than three years, however we are facing unprecedented international freight costs along with various manufacturing cost increases. While we continue to aggressively drive manufacturing efficiencies and other cost containment measures, we cannot fully absorb these increases while maintaining our high standards of quality and operational excellence. I am writing to inform of you of a necessary price increase that will be implemented in order to continue to provide the Gerber products and service you have come to expect.
· We will be increasing weighted average list prices on Gerber VC by 3.5% effective May 3, 2021.
· There will be no changes to list prices for faucets, bath drains, fittings, and replacement parts at this time.
· All non-quoted orders for immediate shipment received on or before May 2, 2021 will receive pricing based on the current list prices (up to normal purchase levels).
· The 2021 Gerber U.S. Full Line Price Book will be digitally available in April and hard copies will begin to ship to all customers at the end of May.
We greatly appreciate your support as we continue to build upon our steadfast commitment to serving the professional plumbing trade.
Miele G4998 Phase Out
The G4998SCVi and G4998SCViSF are both phasing out. If you need one for a customer please get the order in ASAP. If the customer can transition to G5266SCVi and the G5266SCViSF, $1,399 and $1,499 respectively.
G4000 dishwashers will continue to phase out over the next few months as we get ready for the G5000 transition. Attached is a chart to map out the equivalent. Please save this email as it will be very helpful.
“To Be Unclear Is To Be Unkind.” – Brene Brown

Sales Tip #529 From The Sales Doctor
“To Be Unclear Is To Be Unkind.” – Brene Brown
I accidentally stumbled onto this book by Brene Brown and it revealed that most of us avoid clarity because we tell ourselves we’re being kind when what we’re actually doing is being unkind and unfair.
In Dare to Lead, Brown makes these four points: Feeding people half-truths to make them feel better (which is almost always about making ourselves feel more comfortable) is unkind.
Not getting clear with a colleague about expectations because it feels too hard, yet holding them accountable or blaming them for not delivering, is unkind.
Talking about people rather than to them is unkind.
It’s easier to say “Got it, on it” and run than it is to have a tough conversation.
This also applies to how we speak to our existing or potential customer relationships. Are you being kind and avoiding clarity?