Edelman

Robern Customer Delight Team

• We are currently between a 24-48 business hour response time for all email boxes.

IQ Digital Lock Box

• We began shipping the IQ Digital Lock Box.

Magnification Mirrors – Lit

• We will begin shipping these on August 20^th. The Customer Delight Team communicated to customers any changes to their ship date.

PL Series White & Black Medicine Cabinets – Non-Electric & Electric

• We will be accepting orders for the PL Series White and Black Medicine Cabinets through April 30^th. As they are discontinued, they will be available in limited quantities (while supplies last).

Uplift Tech – 48” W Medicine Cabinets – Night Light/Defogger, Lit

• We shipped all open orders for the UC48276RP3E4N and are back to our normal 2 week lead time.

M Series – 20” W x 30” H Medicine Cabinets – Arch, Bevel

• We began production. We expect to be back to our normal 2 week lead time by the 2^nd week in April (this week).

Profiles Medicine Cabinets – 48” H – Matte Gold

• We are currently unable to produce the Profiles Medicine Cabinets – 48” H – Matte Gold. We expect to begin shipping again by early May. We expect to be back to our normal 2 week lead time by the middle of May.

Profiles Medicine Cabinets – 16” W – Matte Black

• We are currently unable to produce the Profiles Medicine Cabinets – 16” W – Matte Black. We expect to begin shipping again by the middle of April. We expect to be back to our normal 2 week lead time by the end of April.

Profiles Medicine Cabinets – 20” W – Chrome

• We are currently unable to produce the Profiles Medicine Cabinets – 20” W – Chrome. We expect to begin shipping again by the middle of April. We expect to be back to our normal 2 week lead time by the end of April.

Profiles Medicine Cabinets – 24” W – Matte Gold

• We are currently unable to produce the Profiles Medicine Cabinets – 24” W – Matte Gold. We expect to begin shipping again by the middle of April. We expect to be back to our normal 2 week lead time by the end of April.

Vitality – 24” W x 40” H Mirror – Perimeter Lit, Title 24

• We began to ship the YM2440RPFPD3K. We expect to be back to our normal 2 week lead time by the 2^nd week in April (this week).

Vitality – 30” W x 40” H Mirror – Perimeter Lit

• We are currently unable to ship the YM3040RPFPD3. We expect to begin to ship by the middle of April. We expect to be back to our normal 2 week lead time by the 3^rd week in April.

Vitality – 48” W x 36” H (Rotate) Mirror – Perimeter Lit

• We are currently unable to ship the YM4836RPFPD3P. We expect to begin to ship by the middle of April. We expect to be back to our normal 2 week lead time by the 3^rd week in April.

Sculpt – 25” W x 41” H (Slim) and 27” W x 43” H (Chamfer) Mirrors – Title 24

• We began to ship the above sizes in all finishes (Chrome, Polished Nickel, Matte Gold, Matte Black). We expect to be back to our normal 2 week lead time by the 2^nd week in April (this week).

Sculpt – 31” W x 41” H (Slim) and 33” W x 43” H (Chamfer) Mirrors

• We are currently unable to ship the above sizes in all finishes (Chrome, Polished Nickel, Matte Gold, Matte Black). We expect to begin to ship by the middle of April. We expect to be back to our normal 2 week lead time by the 3^rd week in April.

Profiles Mirror Ganging Kit – 24” W x 30” H

• We are currently unable to produce the Profiles Mirror Ganging Kit – 24” W x 30” H. We expect to begin shipping again by the end of April. We expect to be back to our normal 2 week lead time by the 1^st week in May.

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4 week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2 week lead time. To review standard lead times, visit here.

See attached special that Americh is running for six months. No charge Thermal Comfort option with Airbath V.

I hope that everyone is doing well and you had a nice holiday. Just a quick update to inform you on some things coming up.

As a first update, our 2021 bi-annual catalogs are in the making and will soon be ready.

The new catalogs will be published officially in May and will contain the following new features:

– 11 new levers with exciting designs

– matching pulls and knobs

– a new rosette type

– 3 new handle sets

– 9 new thumb turns

– magnetic tubular latches option

– new finishes

Etc etc.

These new catalogs will also come with an average price increase of 5%.However, I have been informed some prices will be fixed for some popular levers expecting growing sales – as they are disclosed I will advise.

The price increase will come into effect starting May 15^th, but will be officially enforced from June 1^st with a 2-week grace period.

The new prices will be shared by the end of this month.

Thank you for your continued support. Please feel free to reach out for anything and stay healthy and stay safe. Thank you.

COVID-19 – APRIL 5 UPDATE

Despite the many challenges associated with the ongoing pandemic, we are happy to report that our manufacturing facilities remain fully operational.  Unfortunately, over the last month past due orders have been on the rise due to factors beyond our direct control.  Cargo ships continue to endure one of the worst U.S. port bottlenecks in more than a decade. These delays cascade into longer turnaround times as containers are running 2 – 4 weeks late on average.  As a result, many component parts are in reduced supply putting additional strain on already limited resources.

Despite our best efforts to minimize the impact of these challenges, effective on all orders received on or after April 5^th  modified lead times are as follows:

·         Newport Brass Valves – 1 Day

·         Newport Brass ReadyShip – 3 weeks

·         Newport Brass Non-Readyship – 6 weeks

·         Ginger – 1 to 2 weeks