Since the governor of the state of California has told  all unnecessary business to shut down, I wanted to reach out and give you the current status today, Friday, March 20, 2020, since the Emtek factory is located in California.
Emtek, thankfully, is still operational today.  I will keep you updated as things progress.
SOME IMPORTANT CHANGES AND INFORMATION FOR YOUAt the present time, Customer Service is fully functional and operating under normal business hours, 5 am – 5pm Pacific Time.  8 a.m. – 8 p.m. East standard time.
To date, our factory continues to strive to meet Emtek’s unique value propositions of custom hardware assembled and shipped to order within 2-3 business days
Since many of our customers are small business that have had to modify the way they conduct business day to day, Emtek will TEMPORARILY  waive the 10% surcharge for ground shipping fees to residential addresses, effective for orders received on Monday, March 23 through Friday, April 3, for now.
This offer is not effective for wholesalers distributors or internet dealers.  Standard surcharges remain for EXPEDITED shipments.
I appreciate your business immensely and hope you are all taking the necessary safety precautions for you and your family.
I will continue to keep you up to date as time moves forward during this devastating health situation.

Now is a great time to do some web base training. Remember, to file out the survey at the end. The link to the web-base training is :

The attached info sheet and below link reflect the newest technology for Hand Hygiene Solutions. Please pass this along to any customers, specifiers who can use these solutions.

Here is the link to the YouTube ozone video, very informative 3 minutes. 

Due to the coronavirus, our facilities will be closed until further notice beginning 3/21.  No production, no shipping or pick up.  All e-mails will continue to be monitored.  Stay safe and healthy.

You may have received this in the mail (USPS) directly from ISE but we wanted to be sure that it was seen by the Purchasing Department(s).

InSinkErator^® is pleased to announce the launch of a new Water Chiller (CWT100) and a cold-only faucet (C1100).

The NEW CWT100 Water Chiller is designed to fit under kitchen sinks and is ready to dispense water as cold as 40°F

These products ARE in stock and available for order.

You may remember a few years back when ISE offered a COLD ONLY Faucet to accompany their HOT and HOT/COLD Faucet product line.

There are two Faucet options to go along with the COLD ONLY CHILLER TANK, in Chrome and Satin Nickel finishes.

Please see the attachments for price sheet, spec sheet, sell sheet and Manufacture New Product Announcement