The following is an update from Americh.

Production – Production times have stabilized.  Production times quoted in June are still effective.  We are hopeful that raw goods prices are stabilizing and we hope freight prices will begin to do the same. 

Lead Times 07/01                                                               

• Individual Soaker tubs/Shower Bases                                   4-5 weeks              
• System tubs – Whirlpool, Airtubs, Anex, Serenity               5-6 weeks             
• Individual ROC tubs Individual soaker tubs                          5 weeks                          
• Individual Acrylic freestanding tubs                                      7 weeks                            
• Individual Gelcoat freestanding                                             8 weeks
• Stock orders and Projects                                                       Will be quoted on a case by case basis
• No Hot Rush requests are being accepted

Freight – 07/01/2021 Rate Sheet Attached. 

Order Form – Please see attached the new fillable Word Order Form.  Whether your customer uses our form or not, they can use it as a template to make sure they haven’t forgotten anything when ordering.

*Price books – We have more price books on order.  We expect them in a few weeks.  You can let us know if you need more.

Systems Video – In case you missed it, we have a new video compilation showing the different systems working underwater.  There is no voice over and it’s not a Hollywood production but it should be a nice support piece.  The YouTube link is https://www.youtube.com/watch?v=C-VXET1sUAA.

Robern Customer Delight Team

• We are currently between a 24-72 business hour response time for all email boxes. You might experience slight delays versus our normal response time.

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4 week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2 week lead time. To review standard lead times, visit here.

https://intranet.edelmanplumbing.com/2021/07/15643/

We hope everyone is safe and looking forward to the summer. We are hearing great news from all of you about business rebounding in all areas, and the outlook for 2021 and beyond looks very promising.
 
As you know, the combination of COVID-19 and the sudden growth in our industry has been accompanied by challenges meeting demand for many suppliers. We too, have been impacted, but we are pushing to keep lead times from growing and working to complete and ship orders in the time-frames you are familiar with. In order to facilitate this, we are temporarily suspending all new “custom” orders requiring engineering development time. We will continue to be your go-to source for custom mix-and-match finishes, handles, levers, etc. Please contact us if you are unsure if your order falls into that category.   
 
Also, historically we have had a price increase about every two years, and staying true to that schedule, we had an increase slated for January 2022. However, the increase in demand for raw materials, labor, and freight has also resulted in ever-increasing cost pressures for all of us. In order to keep up with these rising costs and maintain the quality and timely delivery of our products, we are implementing a price increase of approximately 8% (varying slightly by product) effective September 1, 2021. A spreadsheet of the new prices and a PDF of the catalogues are available and can be found by clicking here. Please know that we have done our best to minimize the price change and have already absorbed much of the cost ourselves.