Watermark 9/1 Increase & Temporary Hold on Custom Orders

We hope everyone is safe and looking forward to the summer. We are hearing great news from all of you about business rebounding in all areas, and the outlook for 2021 and beyond looks very promising.
 
As you know, the combination of COVID-19 and the sudden growth in our industry has been accompanied by challenges meeting demand for many suppliers. We too, have been impacted, but we are pushing to keep lead times from growing and working to complete and ship orders in the time-frames you are familiar with. In order to facilitate this, we are temporarily suspending all new “custom” orders requiring engineering development time. We will continue to be your go-to source for custom mix-and-match finishes, handles, levers, etc. Please contact us if you are unsure if your order falls into that category.   
 
Also, historically we have had a price increase about every two years, and staying true to that schedule, we had an increase slated for January 2022. However, the increase in demand for raw materials, labor, and freight has also resulted in ever-increasing cost pressures for all of us. In order to keep up with these rising costs and maintain the quality and timely delivery of our products, we are implementing a price increase of approximately 8% (varying slightly by product) effective September 1, 2021. A spreadsheet of the new prices and a PDF of the catalogues are available and can be found by clicking here. Please know that we have done our best to minimize the price change and have already absorbed much of the cost ourselves.