December 27th to December 30th.
All orders emailed or faxed between December 23rd and December 31st will not be processed until our manufacture reopens on January 3rd, 2022
Holiday Schedule
Dec 16, 2021 by Leave a Comment
December 27th to December 30th.
All orders emailed or faxed between December 23rd and December 31st will not be processed until our manufacture reopens on January 3rd, 2022
Robern Lead Time Report – December 15, 2021
Dec 16, 2021 by Leave a Comment
Robern Customer Delight Team
- We are currently between a 24-48 business hour response time in all of our email boxes!!!!
| Category | Product | Model # | Ship Date | Back to Normal Lead Time |
| Medicine Cabinets | PL Portray – 12” W x 36” H, 12” W x 40” H, 16” W x 36” H, 16” W x 72” H, 24” W x 40” H | 4th week in December | 2nd week in January | |
| Medicine Cabinets & Mirrors | Main Line – Rosemont – Brushed Bronze | End of March | 1st week in April | |
| Medicine Cabinets | Profiles | 4th week in December | 1st week in January | |
| Medicine Cabinets | M Series Electric – 12” W | TBD | TBD | |
| Mirrors | Vitality – 48” W x 36” H (Flip), 24” W x 40” H, and 36” W x 40” H – Inset Lit | YM4836RIFPD3P, YM2440RIFPD4, YM3640RIFPD4 | 4th week in December | 4th week in December |
| Mirrors | Vitality – 36” W x 40” H and 30” W x 40” H – Perimeter Lit | YM3640RPFPD3, YM3040RPFPD3 | 4th week in December | 4th week in December |
| Mirrors | Vitality – 40” – Perimeter Lit | YM0040CPFPD3 | 4th week in December | 4th week in December |
| Mirrors | Vitality – 30” W x 40” H – Glow Lit | YM3040RGFPD3 | 4th week in December | 4th week in December |
| Mirrors | Vitality – 24” W x 30” H – Column Lit | YM2430RCFPD3 | 4th week in December | 4th week in December |
| Vanity & Decorative Cabinets | Matte Gray Finish | 2nd week in January | 3rd week in January | |
| Medicine Cabinet Accessory | R3 Side Kit – 36” H | RSMK36D4P | 4th week in December | 4th week in December |
| Vanity Tops | Bodo/Skaarsgard Integrated Top – 36” W | TA36MCO102-8CS8 | Middle of December; additional shipments between now – April | End of April |
| Vanity Tops | Bodo/Skaarsgard Integrated Top – 60” W | TA60MDO102-8CS9 | Shipments between now – April | End of April |
| Vanity Tops | Glass Sink – 25” W x 19” D, single-hole faucet configuration | TC25UCN21-1 | TBD | TBD |
The below Craft Series SKUs are AVAILABLE in our inventory and SHIPPING NOW!
| Craft Series SKU | Description |
| CVCH6021068 | VANITY, CHES HILL 60, WTH OAK DR, IR BLK |
| CVCH6020369 | VANITY, CHES HILL 60, LT GRY OAK, BR PEW |
| CVBO60203 | VANITY, BODO 60, LIGHT GRAY OAK |
| CVSK6020469 | VANITY, SKAARSGARD 60, RUSTC OAK, BR PEW |
| CVCH3620369 | VANITY, CHES HILL 36, LT GRY OAK, BR PEW |
| CVCH2421068 | VANITY, CHES HILL 24, WTH OAK DR, IR BLK |
| CVCH2420369 | VANITY, CHES HILL 24, LT GRY OAK, BR PEW |
| CVSE2420169 | VANITY, SENDAI 24, NATUR GRY, BRU PEWTER |
| CVHE60204 | VANITY, HELDEN 60, RUSTIC OAK |
| CVSE6020169 | VANITY, SENDAI 60, NATUR GRY, BRU PEWTER |
| CVBE6021587 | VANITY, BERGMAN 60, M BLK OAK, AGED BRAS |
| CVBE6020169 | VANITY, BERGMAN 60, NATUR GRY, BR PEWTER |
| CVSE3620169 | VANITY, SENDAI 36, NATUR GRY, BRU PEWTER |
| CSSE208020169 | STRGE, SENDAI 2080, NATUR GRY, BR PEWTER |
| CM5636W21068 | MIRROR, 5636, WTHR OAK w/ IRON BLK INLAY |
| CM5636W20369 | MIRROR, 5636, LT GRY OAK w/ BR PEW INLAY |
| CM2440L69 | MIRROR, CONTOUR METAL 2440, BRSHD PEWTER |
| CM2440L87 | MIRROR, CONTOUR METAL 2440, AGED BRASS |
| CM2440W21068 | MIRROR, 2440, WTHR OAK w/ IRON BLK INLAY |
| CM2430W21068 | MIRROR, 2430, WTHR OAK w/ IRON BLK INLAY |
| CM2440W20369 | MIRROR, 2440, LT GRY OAK w/ BR PEW INLAY |
| CM2430W20369 | MIRROR, 2430, LT GRY OAK w/ BR PEW INLAY |
| CM2440F69 | MIRROR, THIN FRAME METAL 2440, BR PEWTER |
| CM2430F69 | MIRROR, THIN FRAME METAL 2430, BR PEWTER |
| CM2440F84 | MIRROR, THIN FRAME METAL 2440, POLISH SS |
| CM2430F84 | MIRROR, THIN FRAME METAL 2430, POLISH SS |
| CM2430R87 | MIRROR, ROUND CORNER METAL 2430, AGD BRS |
| CM2440R69 | MIRROR, ROUND CORNER METAL 2440, BR PEWT |
| CM2440R88 | MIRROR, ROUND CORNER METAL 2440, ANT BRZ |
| CM2430R88 | MIRROR, ROUND CORNER METAL 2430, ANT BRZ |
| CM2440R68 | MIRROR, ROUND CORNER METAL 2440, IRN BLK |
| CM2430R68 | MIRROR, ROUND CORNER METAL 2430, IRN BLK |
| CM2440F206 | MIRROR, THIN FRAME WOOD 2440, LT BRT OAK |
| CM2440F204 | MIRROR, THIN FRAME WOOD 2440, RUSTIC OAK |
| CM2430F203 | MIRROR, THIN FRAME WOOD 2430, LT GRY OAK |
| CM2430F204 | MIRROR, THIN FRAME WOOD 2430, RUSTIC OAK |
| CM4740T87 | MIRROR, TRIPTYCH METAL 4740, AGED BRASS |
| CM4740T69 | MIRROR, TRIPTYCH METAL 4740, BR PEWTER |
| CM2440A87 | MIRROR, ARCHED METAL 2440, AGED BRASS |
| CM2440A69 | MIRROR, ARCHED METAL 2440, BRUSHD PEWTER |
| CM2430S68 | MIRROR, SCALLOPED METAL 2430, IRON BLACK |
| CM2430S88 | MIRROR, SCALLOPED METAL 2430, ANT BRONZE |
| CM2440S68 | MIRROR, SCALLOPED METAL 2440, IRON BLACK |
| CM2440S88 | MIRROR, SCALLOPED METAL 2440, ANT BRONZE |
| CM2436H88 | MIRROR, PIVOT METAL 2436, ANTIQUE BRONZE |
The below Craft Series SKUs are shipping in limited quantities as of the below date:
| Craft Series SKU | Description | Shipping in Limited Quantities |
| CVBO36206 | VANITY, BODO 36, LIGHT BURNT OAK | End of February |
| CVBO36203 | VANITY, BODO 36, LIGHT GRAY OAK | March |
| CVSK3620469 | VANITY, SKAARSGARD 36, RUSTC OAK, BR PEW | End of February |
| CVBO60206 | VANITY, BODO 60, LIGHT BURNT OAK | TBD |
| CVCH3621068 | VANITY, CHES HILL 36, WTH OAK DR, IR BLK | End of February |
| CVHE36204 | VANITY, HELDEN 36, RUSTIC OAK | End of February |
| CVSE2421587 | VANITY, SENDAI 24, MA BLK OAK, AGED BRAS | March |
| CVSE6021587 | VANITY, SENDAI 60, MA BLK OAK, AGED BRAS | End of February |
| CVSE3621587 | VANITY, SENDAI 36, MA BLK OAK, AGED BRAS | End of February |
| CVBE3621587 | VANITY, BERGMAN 36, M BLK OAK, AGED BRAS | End of February |
| CVBE3620169 | VANITY, BERGMAN 36, NATUR GRY, BR PEWTER | End of February |
| CSSE208021587 | STRGE, SENDAI 2080, M BLK OAK, AGED BRAS | End of February |
| CSSK208020469 | STRGE, SKAARSGARD 2080, RUS OAK, BR PEWT | End of February |
| CM2440P204 | MIRROR, PILL WOOD 2440, RUSTIC OAK | TBD |
| CM2440F87 | MIRROR, THIN FRAME METAL 2440, AGED BRAS | End of February |
| CM2430F87 | MIRROR, THIN FRAME METAL 2430, AGED BRAS | TBD |
| CM2440R87 | MIRROR, ROUND CORNER METAL 2440, AGD BRS | End of February |
| CM2430R69 | MIRROR, ROUND CORNER METAL 2430, BR PEWT | End of February |
| CM2440F203 | MIRROR, THIN FRAME WOOD 2440, LT GRY OAK | March |
| CM2430F206 | MIRROR, THIN FRAME WOOD 2430, LT BRT OAK | TBD |
| CVMA368788 | CONSOLE, MACKEY 36, AGED BRASS, ANT BRNZ | June |
| CVMA366968 | CONSOLE, MACKEY 36, BRU PEWT, IRON BLACK | January |
| CVMA608788 | CONSOLE, MACKEY 60, AGED BRASS, ANT BRNZ | January |
| CVMA606968 | CONSOLE, MACKEY 60, BRU PEWT, IRON BLACK | January |
| CSMA20808788 | STORAGE, MACKEY 2080, AGD BRS, ANT BRNZ | January |
| CSMA20806968 | STORAGE, MACKEY 2080, BR PEWT, IRON BLK | January |
| CM0030C86 | MIRROR, ROUND METAL 30, BRASS | January |
| CM2436H84 | MIRROR, PIVOT METAL 2436, POLISHED SS | January |
| CM2440M8788 | MIRROR, MIX METAL 2440, AGD BRS, ANT BRZ | January |
| CM2440M6968 | MIRROR, MIX METAL 2440, BR PEWTR, IR BLK | January |
Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4 week lead time.
All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2 week lead time. To review standard lead times, visit here.
Gerber® Maxwell® & Maxwell® SE Products Allocation Update
Dec 16, 2021 by Leave a Comment
| Due to historically high ocean freight costs and to uphold our product and service standards, we previously announced, that effective August 1, 2021, the temporary suspension of production on all Round Front variations in our Maxwell® GMX21952 and Maxwell® SE GSE21152 vitreous china product lines, with the promise to reevaluate after 90 days It has been determined that we will continue to maintain this suspension. We are continuously monitoring the situation and will revisit production of Round Front models of Maxwell and Maxwell SE toilets late in the first quarter of 2022. We will continue accepting Round Front orders in our Viper® line (subject to order allocation limits). Also in August due to a sustained increase in demand, Maxwell lavatories were added to the product allocation list. To ensure a timely recovery of standard operation around these items, we are retroactively lowering the allocation limits as of December 1. As a reminder, the below products remain on allocation: Maxwell toilets Maxwell SE toilets Maxwell lavatories Viper toilets Avalanche® toilets Thank you for sticking it out with us during these challenging times. The entire Gerber team acknowledges the grit and perseverance of all the hardworking folks in our industry. |
Palmer Industries – Lead Time Information
Dec 15, 2021 by Leave a Comment
Forte Brand’s Holiday Closure Schedule 2021
Dec 15, 2021 by Leave a Comment
On behalf of the entire company, we thank you for your ongoing support throughout 2021.
We wish to inform you that we will be performing a physical inventory at our warehouse prior to the holiday season, and therefore not shipping any orders during that time.
Our customer service team will still be available to assist you, but with limited services (i.e., no expedited orders).
INVENTORY SHUTDOWN
December 20
Warehouse shutdown (not shipping)
December 21
Warehouse shutdown (not shipping)
December 22
Warehouse shutdown (not shipping)
December 23
Warehouse shutdown (not shipping)
CHRISTMAS & NEW YEARS
December 24
Closed
December 27
Open with limited services
December 28
Open
December 29
Open
December 30
Open
December 31
Closed
We appreciate your patience and understanding.
Have a safe and prosperous holiday season!
Check out the New Toto.com Features
Dec 15, 2021 by Leave a Comment
TOTO Super Navigation Menu:
We excited to show you updates to the top navigation menu that will enhance the overall user experience on the website — the Super Navigation Menu.
Currently live on the website,
Enables Customers to easily locate popular product types and product models through a straightforward parent/sibling tab structure
Helps customers locate product pages of popular product models through hotlinks to each product (or shop all)
Has the awards and features/benefits easily linked in the navigation
Drives customers deeper into the website for more consideration and sales-related activities
TOTO Toilets Middle Page:
You can find the TOTO Toilets Middle Page in the super navigation menu under Products -> Toilets –> About TOTO Toilets
This new landing page is designed to be the “features and benefits” traffic cop page that user’s visit, as well as consider and compare different TOTO toilets by a host of considerations (design, type, aesthetic).
This page will increase “find a showroom”, as well as increase TOTO fans and overall brand awareness. Finally, it’s much easier to navigate to product pages, all while getting familiar with our top-shelf TOTO products.
Customers can now see:
A TOTO Toilets Comparison Chart of our most popular toilet models
Shop All Toilets or pick specific models via a sub-navigation menu
Learn more about upgrading to a WL+ (middle page coming soon)
Locate their nearest showroom (already geo-location enabled to show their nearest 3 showrooms)
Have Hotlinks to Warranty Registration, the Parts Store, and Service and Installation
Additionally, we’ve built a TOTO Toilets Configurator to help them determine which TOTO toilet is right for them, delivering a result and to shop/learn more about that product.
TOTO Parts Store:
We retired our previous TOTO Store in September 2020 and out with old, in with the new!
In collaboration with Sales Integration, Customer Service, Tech Services, eCommerce and Marketing, we are excited to present you a brand new portal for TOTO replacement parts!
You can find the TOTO Parts Store under the Support Tab in the super navigation menu or via directly to the New Website! https://totousaparts.com/
This portal includes:
High resolution images of the most commonly requested replacement parts
A direct-to-cart purchasing system for TOTO customers
Search by product number or product name
A left hand navigation of common product types to simplify a search
A hotlink to a video on how to identify a TOTO toilet model
We believe that this Parts Store will greatly increase a current or new customer’s ability to easily locate the part they need and purchase it.
Sub-ZeroWolf Discontinued Product Notice – December 2021
Dec 14, 2021 by Leave a Comment
Reminder notices have been added to all product records in Eclipse.
Fairmont Updated Promos and Holiday Closures
Dec 14, 2021 by Leave a Comment
Current Promotions and Sales
- Product Bundles – Attached are updated Product Bundles.
- Fairmont Sale- clearance items priced at reduced net costs by item
- Overstock PhaseOut Top Special
As a remember this Friday, 12/17 will be the last day which Fairmont is able to receive and process new PO’s as Monday 12/20 will be their last day of shipping. Fairmontwill conduct inventory starting on Tuesday 12/21 through Thursday 12/23 and will be closed Friday December 24th – Sunday January 2nd, 2022 in observance of the holidays. Fairmont will reopen on Monday ,January 3rd 2022.,