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Stop Assuming!

Jul 11, 2022 by Leave a Comment
Updates from Marvin Montgomery
Sales Tip #600 From The Sales Doctor
Stop Assuming!
I walked into an auto parts store (no names, please) to purchase an air compressor that would be powerful enough to inflate a car tire.

After being greeted with the proverbial, “Can I help you?” I asked where I would find the air compressors. He immediately told me they were all out.

As I began to leave, a young man behind the desk asked me what I needed it for, and I told him just to inflate a car tire.

He responded, “at the end of aisle three, on the right.” As I walked down the aisle, the other gentlemen said, “I thought you were looking for the larger air compressors.”

We all know what happens when we assume.

Stop reacting to what I refer to as customer sound bites. It still boils down to active listening and asking questions!
Filed Under: Tips & Advice

Robern Lead Time Report – July 7, 2022

Jul 8, 2022 by Leave a Comment

Robern Customer Delight Team

•        We are currently at a 24-business hour response time!

Please see attached for an update on Craft Series inventory.

CategoryProductModel #Ship DateBack to Normal Lead Time
Medicine Cabinets, Vanities, Lighting, MirrorsProfiles – Matte Gold TBDTBD
Vanity AccessoryGlass Hair OrganizerVAHAIRORGTBDTBD
Vanity TopsBodo/Skaarsgard Integrated Top – 36” WTA36MCO102-8CS8Shipping 2nd week in July; and shipping additional units 2nd week in August – orders submitted through 4/29 between both shipments.Additional units tentatively shipping 3rd week in September and 3rd week in October.TBD
Medicine CabinetsProfiles – 48” H Polished Nickel End of JulyEnd of July
MirrorsSculpt – 25” W x 31” H Slim and 27” W x 33” H Chamfer Second week of JulySecond week of July
Medicine CabinetsM Series – 20” W Non-Electric and E2 Third week of JulyEnd of July
Medicine Cabinets and MirrorsMain Line – Rosemont in Brushed Nickel TBDTBD

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4-week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2-week lead time. To review standard lead times, visit here.

Craft-Series-Inventory-7-7-2022Download

Filed Under: Vendors

Basco Customer Support Update

Jul 7, 2022 by Leave a Comment
Basco is pleased to announce that effective July 7th, 2022, we will be implementing a new phone system and call center software. We are excited about this customer service improvement and want to make you aware of some new features and benefits:DIRECT CONNECT – 1-800-543-4541. This dedicated phone number will put you directly in contact with the Wholesale Customer Support Team. We encourage you to update your contact information to utilize this dedicated line.
AUTOMATED CALL BACK OPTION – If you choose not to hold or leave a voice message, you can select this option and receive a call back as soon as a Customer Support Team Member is available. You get to keep your place in line without being on the phone, while still receiving the quickest service possible. This can only be done from a phone number where an extension is not required.
1-800-45-BASCO (1-800-452-2726) has some new prompts. After selecting Basco Mason, option #1 will say, “If you are a Wholesale customer, please press 1”.  This will quickly direct you to the Wholesale Customer Support Team.
Filed Under: Vendors

Miele Inventory Report

Jul 6, 2022 by Leave a Comment

Attached you will find our current/inbound inventory report, updated daily on our Miele Dealer Portal.

A FEW THINGS TO NOTE:

  • Inventory levels shown are as of this morning’s start of business.
  • We are not taking new orders on dish yet—I will update everyone as the situation develops.
  • Unless the unit is physically in stock, we cannot guarantee ETA’s provided by the dealer portal due to the continuing global supply chain disruption and congestion at our inbound ports .
  • Availability will change and fluctuate as a result of orders and stock movements throughout the day.
  • The inventory available is determined by the warehouse that serves your location:
    • OH & KY pull from our NJ warehouse.
    • IN accounts pull from our IL warehouse.
    • Orders can only be fulfilled out of your designated warehouse location.
  • The report that I am attaching has been slightly edited to show the most relevant information:
    • Column ‘F’ should be utilized via drop-down feature to look for specific product.
    • Column ‘K’ should be utilized when searching for availability by category (i.e. ‘Refrigeration’ or ‘Ovens,’ which we are looking great on!).  
    • Column ‘I’ and column ‘J’ show incoming inventory levels with arrival dates, respectively—again, this will change based on the amount of orders we receive daily.
  • Incoming units shown are available as of this morning—more accurate ETA’s will be shown when reviewing an order before submitting.
    • If there is no date provided, we are 11+ weeks out due to demand exceeding capacity and U.S. ports currently behind by 4-6 weeks.
MIELE.INVENTORY.REPORT.7.6.2022Download

Filed Under: Uncategorized

Miele Update- Refrigeration

Jul 6, 2022 by Leave a Comment

Hi Everyone!

Sending a quick highlight regarding current Miele refrigeration inventory. I have received quite a few inquiries lately, and we have units currently in stock / shorter lead times. I am attaching our updated Miele Cooling price book, as well as a snapshot of today’s inventory.

  • Inventory levels shown are as of this morning’s start of business.
  • IF QUOTING A CUSTOMER, please add 30-45 days to the date shown at time of order to account for any processing/shipping delays; if you do not have direct access to the Miele Dealer Portal, please reach out.
MIELE.REFRIGERATION.INVENTORY.REPORT.7.6.2022Download
Miele-Price-Book_CoolingDownload

Filed Under: Vendors

Growth and Comfort Do Not Coexist

Jul 5, 2022 by Leave a Comment
Updates from Marvin Montgomery
Sales Tip #599 From The Sales Doctor
“Growth and Comfort Do Not Coexist.” 

– Ginni Rometty
Ginni Rometty, the former CEO of IBM, reminds us that if you are too comfortable where you’re at, you may not be growing, and it may be time to step out of your comfort zone.

Do something this week that will take you out of your comfort zone at home or at work that will perpetuate growth.

If you keep on doing what you have always done, you will get what you have always gotten.

Sound familiar?
Filed Under: Vendors

Robern Lead Time Report – June 30, 2022

Jul 1, 2022 by Leave a Comment

Dear Valued Customer,

Please see the email below and the attachment from Robern regarding their latest lead time report.

If you need clarity on any lead time for a prospective order please email me –marcy.butler@newcenturysales.us

Please share with your sales staff.

Thank you,

Marcy Butler

New Century Sales

Marcy.butler@newcenturysales.us

signature_102589034

Subject: Robern Lead Time Report – June 30, 2022

Robern Customer Delight Team

•        We are currently at a 24-48 business hour response time.

Please see attached for an update on Craft Series inventory.

CategoryProductModel #Ship DateBack to Normal Lead Time
Medicine Cabinets, Vanities, Lighting, MirrorsProfiles – Matte Gold TBDTBD
Vanity AccessoryGlass Hair OrganizerVAHAIRORGTBDTBD
Vanity TopsBodo/Skaarsgard Integrated Top – 36” WTA36MCO102-8CS8Shipping 2nd week in July; and shipping additional units 2nd week in August – orders submitted through 4/29 between both shipments.Additional units tentatively shipping 3rd week in September and 3rd week in October.TBD
Medicine CabinetsProfiles – 48” H Polished Nickel End of JulyEnd of July
MirrorsSculpt – 25” W x 31” H Slim and 27” W x 33” H Chamfer Second week of JulySecond week of July

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4-week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2-week lead time. To review standard lead times, visit here.

Craft-Series-Inventory-6-30-22Download
Filed Under: Vendors

Miele Inventory Report 7/1/22

Jul 1, 2022 by Leave a Comment

Attached you will find our current/inbound inventory report, updated daily on our Miele Dealer Portal.

A FEW THINGS TO NOTE:

  • Inventory levels shown are as of this morning’s start of business.
  • We are not taking new orders on dish yet—I will update everyone as the situation develops.
  • Unless the unit is physically in stock, we cannot guarantee ETA’s provided by the dealer portal due to the continuing global supply chain disruption and congestion at our inbound ports .
  • Availability will change and fluctuate as a result of orders and stock movements throughout the day.
  • The inventory available is determined by the warehouse that serves your location:
    • OH & KY pull from our NJ warehouse.
    • IN accounts pull from our IL warehouse.
    • Orders can only be fulfilled out of your designated warehouse location.
  • The report that I am attaching has been slightly edited to show the most relevant information:
    • Column ‘F’ should be utilized via drop-down feature to look for specific product.
    • Column ‘K’ should be utilized when searching for availability by category (i.e. ‘Refrigeration’ or ‘Ovens,’ which we are looking great on!).  
    • Column ‘I’ and column ‘J’ show incoming inventory levels with arrival dates, respectively—again, this will change based on the amount of orders we receive daily.
  • Incoming units shown are available as of this morning—more accurate ETA’s will be shown when reviewing an order before submitting.
    • If there is no date provided, we are 11+ weeks out due to demand exceeding capacity and U.S. ports currently behind by 4-6 weeks.
MIELE.INVENTORY.REPORT.6.30.2022Download

Filed Under: Vendors

Baldwin Hardware Update

Jun 29, 2022 by Leave a Comment

Wanted to send out a new product launch notice and some additional information.

1st – Baldwin Estate collection is please to announce the launch of 6 new 5” roses in our “a la carte” family.  Product is available now to order.  The May 2022 catalogs has the new list price for these sku’s in anticipation of this new launch.   They can be found starting on page 57-62 of Estate May 2022 Catalog.   However I’ve included links below to the launch material. 

If you have any immediate needs or question please reach out to me.

CUSTOMER LAUNCH SUPPORT Link

  • Customer Launch Presentation (PDF)
  • SKU Detail File with Marketing Copy (excel)

Photography – Vignette images link

https://spectrum.workfrontdam.com/bp/#/downloadqueue/5gtLM0KPJpvD34Cn/source/0

Filed Under: Uncategorized

MTI Basics NET Pricing 7/1/22

Jun 29, 2022 by Leave a Comment
MTI-Basics-Net-Price-July-2022Download
MTI-Net-Pricing-Zone-Y-July-2022Download
Filed Under: Pricing
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