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Basco Customer Support Update

Jul 7, 2022 by Leave a Comment
Basco is pleased to announce that effective July 7th, 2022, we will be implementing a new phone system and call center software. We are excited about this customer service improvement and want to make you aware of some new features and benefits:DIRECT CONNECT – 1-800-543-4541. This dedicated phone number will put you directly in contact with the Wholesale Customer Support Team. We encourage you to update your contact information to utilize this dedicated line.
AUTOMATED CALL BACK OPTION – If you choose not to hold or leave a voice message, you can select this option and receive a call back as soon as a Customer Support Team Member is available. You get to keep your place in line without being on the phone, while still receiving the quickest service possible. This can only be done from a phone number where an extension is not required.
1-800-45-BASCO (1-800-452-2726) has some new prompts. After selecting Basco Mason, option #1 will say, “If you are a Wholesale customer, please press 1”.  This will quickly direct you to the Wholesale Customer Support Team.
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