Robern Lead Time Report – September 5th, 2024

Robern Customer Service Team

  • We are currently at a 24 business hour response time!

To review standard lead times, visit here.

CategoryProductModel #Ship DateBack to Normal Lead Time
Medicine CabinetM Reserve Cabinet, 24″W 48″H, Polished Edge Third week of SeptemberThird week of September
 Portray Cabinet, 12″W 36″H  Second week of SeptemberSecond week of September
LighitngTenor Fluted – 40″ End of SeptemberEnd of September
VanityIslamorada Vanity 48″W, Nori Aged BrassCB-CVSM4822187Second week of SeptemberSecond week of September
 Alisal Vanity 36″W, Weathered Oak, Antique BronzeCB-CVAL3620988Second week of SeptemberSecond week of September
 Skaarsgard Vanity 36″, Rustic Oak, Brushed PewterCB-CVSK3620469Second week of SeptemberSecond week of September
 Islamorada Vanity 30”W, Nori Aged BrassCB-CVSM3022187Middle of SeptemberMiddle of September
 Sinca Vanity 24” W, WalnutCB-CVSN24218End of SeptemberEnd of September
 Sinca Storage, WalnutCB-CSSN2080218End of SeptemberEnd of September
 Sinca Vanity 36″, WalnutCB-CVSN36218End of OctoberEnd of October
 Rosebrook Vanity 36″, Light Oak, Aged BrassCB-CVRO3620887End of NovemberEnd of November
 Sinca Vanity 30” W, WalnutCB-CVSN30218End of NovemberEnd of November
MirrorsThin Frame Metal Mirror 20”W 30”H, Aged BrassCB-CM2030TF87End of SeptemberEnd of September
 Arched Metal Mirror 24″W 40″H, Aged BrassCB-CM2440A87End of OctoberEnd of October
 Thin Frame Metal Mirror 24″W 40″ H Brushed PewterCB-CM2440TF69End of SeptemberEnd of September
 Hanging Mirror Sculpt Pill Matte BlackCB-YM2040SNPFNZH83Second week of SeptemberSecond week of September
 Hanging Mirror Sculpt Pill BrassCB-YM2040SNPFNZH86Second week of SeptemberSecond week of September
 Hanging Mirror Sculpt Pill Polished SSCB-YM2040SNPFNZH84Middle of NovemberMiddle of November
 Hanging Mirror Sculpt Arch Matte BlackCB-YM2033ANPFNZH83MIddle of OctoberMiddle of October
 Sculplt Mirror, Slim, Matte Gold Second week of SeptemberSecond week of September
 Statuesque Mirror 86″W 44″HCB-CM8644RPFPN3JUMiddle of SeptemberEnd of September
Accessories48″ W Uplift Tech Handle – Matte GoldCB-UHANDLE4882Early OctoberEarly October

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4-week lead time. 

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2-week lead time.

Handover Close

Updates from Marvin Montgomery
Sales Tip #710 From The Sales Doctor
Handover Close
I have been working with several of my ongoing customer relationships about the importance of maximizing every sales opportunity. You can do this by adding the Handover Close to your sales process.

Just like in baseball when they change the pitcher because it will be a better matchup, the same situation applies.

There will be situations when it’s not a good match up and you need to get someone else involved before you lose the opportunity. It could be someone that has more experience or a male verse a female.

Sometimes you need a second opinion or a different approach.

You never want to have the mentality that if I can’t sell it no one can.

New Miele Service/Dealer support Info

We have updated some of our emails for dealer support and service. Below is a table that has the old email along with the new email! They are really pushing for the dealers to reach out directly to one of these emails or for faster response times call into the phone #’s below. CC me on the email that you send in so I am also aware of what is going on but this will help expedite the system by reaching directly out to service. If you have any questions at all please let me know!!

Consumer Line – Toll Free Number: 888-996-4353

                        Option 1 – Service

                        Option 2 – Parts

Dealer Line – Toll Free Number: 800-999-3790

                        Option 1 – Sales

                        Option 2 – Parts

                        Option 3 – Service

Previous EmailNew EmailDetails
Info@mieleusa.comcontact@mieleusa-support.comConsumer facing
Servicepartner@mieleusa.comfieldservicesupport@mieleusa-support.comTech in home/MSP warranty/MSP Parts
dealersupport@mieleusa.comdomesticsales@mieleusa-support.comDealer Sales
dealersupport@mieleusa.comdomesticservice@mieleusa-support.comDealer Service

Hansgrohe Stock 8/28

Below is a link to Hightail where various stock reports for Hansgrohe, AXOR, and ESS are uploaded.    

Click HERE for the latest stock reports.  

Forte: Important Notice: Scam Site Alert


We have recently been informed of the above-noted fraudulent website claiming to sell our products at significantly discounted prices.
 
Please be aware that this site is not affiliated with Forte Brands and is operating illegally. We are actively working to have this scam site taken down, and we strongly advise against visiting or transacting on this site.
 
As always, our products are only available online through our dedicated e-commerce site, www.ForteBrands.com.
 
Thank you for your attention to this matter.

Gerber New and Improved Showerstick™ Handshower

Stick with Showerstick: the functional, stylish, and reliable Single Function Handshower.   
Taking the feedback of our valued customers to heart, Gerber announces the rollout of its new and improved Showerstick™ Single Function Hand Shower, 1.75 gpm (D465106). The enhanced Showerstick Handshower delivers the key benefits – and, more importantly, Gerber quality – you’ve come to expect.  

Note: Existing Showerstick (D465006) in all 4 finishes will be discontinued immediately. The new Showerstick will immediately be included with the Versa™ 30″ Slide Bar Assembly (D461707), Contemporary Floor Mount Tub Filler Trim Kit (D300558T), and Traditional Floor Mount Tub Filler Trim Kit (D300557T). 
Product Highlights 
NEW: Updated plastic shell is lightweight, corrosion resistant, and highly durable through repeated use 
NEW: Hand shower delivers more centralized spray coverage  
NEW: A slightly smaller shell reduces footprint and offers improved hand grasp 
Single function hand shower delivers a powerful spray 
Sprayhead features easy clean, soft-touch nozzles  
Includes integral check valve for backflow prevention 
Maximum flow rate of 1.75gpm (6.6 L/min) @ 80 psi 
Available in Chrome (D465106), Brushed Bronze (D465106BB), Brushed Nickel (D465106BN), and Satin Black (D465106BS) finishes  
Learn more >

Monday Miele Memo

Baldwin Pricing 10/1/24

Estate Oct 1st Tab 1 –

  • New 10/1/2024  list price is column E, highlighted in blue.
  • New MAP policy price affective 10/1 is in column F

Reserve Oct 1st Tab 3

  • New 10/1/2024 list price is column F, also highlighted in blue
  • New Reserve MAP policy price affective 10/1 is in column G

Never Use the F Word!

Updates from Marvin Montgomery
Sales Tip #709 From The Sales Doctor
Never Use the F Word!
When you have a second opportunity to close the sale, never begin your conversation with the F word. 

“I’m following up to see if you had an opportunity to speak with your wife or husband?”

You just gave them an opportunity to postpone their decision.

Instead, go into this meeting with an assumptive mindset. Prepare and practice your assumptive approach before your meeting.

Remember! You’re not calling to follow up, you’re calling to close for commitment!

AMI Install Video