The Making of Our Artisan Hardware

It seems like everywhere you look these days, someone is claiming a product is “artisan” or “handmade,” but for us, it’s so much more than a marketing buzzword; it’s the very fabric of our business. Behind every product we ship out is a small but mighty team of true craftspeople here in Wisconsin.Yes, we’re pouring molten metal into molds, but we’re also pouring intention and care into each piece, knowing it will grace someone’s home and bring a special touch to their everyday life.

Appliance Pulls

Many of our designs have coordinating appliance pulls to create a cohesive look throughout the entire kitchen. Contact us about styles and sizing.

To All Boutique Partners:

Good Morning,

In observance of the upcoming Labor Day holiday, the Waterworks Support Center and Distribution Center will be closing at 3PM ET on Friday, August 30^th and will be closedthrough Monday, September 2^nd for the holiday.

Below are important cutoff times to note:

·        Cutoff for PO order entry is Thursday, August 29^th at 6PM ET

·        All PO’s received after Thursday, August 29^th at 6PM ET will be entered the following week

·        All sample orders received after Thursday, August 29^th at 6PM ET will be entered the following week

·        Cutoff for overnight and expedited delivery is Friday, August 30^th at 11AM ET

As a company we will maintain normal business hours on Tuesday, September 3^rd.  

Thank you for your partnership during this short week.  Any issues that require escalation please contact your Market Manager.

Please see attached current *B-stock*.

Thanks!

Spencer

Valued Viking Customers,

Great Saving on Viking 7 Series Refrigeration. Best product at Fantastic Price! Please see attached new Promo cost and UMRP Retails.

Attention House of Rohl Customers!

We are excited to announce the House of Rohl is transitioning to Avaya, a new phone system!

ROHL, Shaws, and Perrin & Rowe are going live on Tuesday 8/27/19.

What to expect:

–          Same toll free # 800-777-9762

–          Full automation with clear menu options, including an option to speak to a live voice immediately

–          Same teams to efficiently support your call:

Ø  Customer Care

Ø  Technical Support

Ø  Returns

–          A full company directory feature

–          New extensions for all internal contacts

–          A callback feature, to hold your place in the queue, without having to hold on the line

–          An overall better customer experience!

What to look forward to:

–          One toll free #, to support all House of Rohl brands; coming Q1!

Feel free to share any, and all, feedback at your time of call.  As always, we thank you for your business.

Regards,

Vanessa Martinez

Duravit is once again teaming up with long-time collaborator and design icon, Philippe Starck, to present a line of bathroom accessories for the first time in their 25-year partnership: Starck T. The new accessory line completes the modern bathroom with a wide variety of functional, expertly crafted pieces that bring high design to every corner of the bathroom.

“The Starck T accessories collection is a strikingly versatile addition to our bathroom offering,” states Duravit USA President Tim Schroeder. “With a far-reaching assortment of options, Starck T addresses a market need for elevated, adaptable accessories that can either enhance the current look of a bathroom or add an entirely new element of design.”

Ranging from toothbrush holders to towel hooks, the Starck T collection addresses each facet of the bathroom to provide a seamless, cohesive aesthetic for individual design styles. With two finish options – a timeless, classic chrome or an edgy, modern black matt – Starck T expands personality and flexibility in the bathroom. A notable highlight of the collection is its range of glass accessories: made from frosted, hand-blown glass, they highlight the organic, thoughtful language of the whole series.