Attention House of Rohl Customers!
We are excited to announce the House of Rohl is transitioning to Avaya, a new phone system!
ROHL, Shaws, and Perrin & Rowe are going live on Tuesday 8/27/19.
What to expect:
– Same toll free # 800-777-9762
– Full automation with clear menu options, including an option to speak to a live voice immediately
– Same teams to efficiently support your call:
Ø Customer Care
Ø Technical Support
Ø Returns
– A full company directory feature
– New extensions for all internal contacts
– A callback feature, to hold your place in the queue, without having to hold on the line
– An overall better customer experience!
What to look forward to:
– One toll free #, to support all House of Rohl brands; coming Q1!
Feel free to share any, and all, feedback at your time of call. As always, we thank you for your business.
Regards,
Vanessa Martinez
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