I hope that everyone is staying safe and healthy. We understand that everyone is operating under difficult circumstances while navigating this unprecedented and rapidly changing situation. We are doing our best to be a good business partner, a valued supplier, and an overall good world citizen during this difficult COVID-19 crisis.
I want to take a moment to update the current status of operations at California Faucets, Dezi Home and PVD Coatings. While we could try to argue that we meet the “technical” classification of essential, we cannot in good conscience put our employees at risk of exposure, nor the community-at-large. We believe we need to err on the side of protecting lives rather than short term commerce. For these reasons, we have elected to continue to keep our production facility closed in accordance with the State of California “Stay at Home” order.
However, we continue to work remotely and have a very minimal staff in the factory to continue serving urgent needs (e.g. roughs, cartridges, etc.). Please note:
- We have bolstered the ability for more of our customer service staff to work from home in order to give you more prompt service.
- We have updated lead time information for visibility on projected lead times once we are able to reopen at https://www.calfaucets.com/covid19-lead-times
- We continue to fulfill and ship essential repair parts, cartridges, rough valves, etc.
- While we have rough valves in stock and can ship them, we may not “allocate” larger stocking orders to ensure we have sufficient supply available for everyone (we don’t want our rough valve area to look like your local supermarket toilet paper shelf ).
- We cannot accept returns at this time as there are no personnel in the factory to receive and process them.
In addition, please note the following important contact information to reach our team working from home:
- For new orders: We will continue to receive and process new orders via email only at orders@calfaucets.com. We will enter them as usual and you should receive an emailed order confirmation as always, but we will not begin production until the factory re-opens.
- For all customer service-related questions: info@calfaucets.com. We will respond to you as swiftly as circumstances will allow, so thank you for your patience and understanding.
- For technical questions: techsupport@calfaucets.com. If you need to speak directly to a technician, please include a phone number, and the on-duty technician will contact you.
- For accounting questions: victorn@calfaucets.com.
In the meantime, don’t forget to sanitize, wash your hands, and maintain social distance in accordance with the guidance from scientific experts.
