Our technical support and customer care phone lines are unavailable due to technical difficulties.
We extend our deepest apologies for this inconvenience and frustration.
Please rest assured our goal is to always be there for you to the best of our ability, so our IT team is working diligently to resolve this issue as quickly as possible.
We will send another memo when all phone lines are restored.
In the meantime, you can reach us via email.
For questions regarding orders, status, inventory, pricing, etc., please contact your dedicated Customer Care Representative:
For the Northeast region, contact northeast@globeunion.com
For the Southeast region, contact southeast@globeunion.com
For the Midwest region, contact midwest@globeunion.com
For the Gulf Coast region, contact gulfcoast@globeunion.com
For the Southwest region, contact southwest@globeunion.com
For the Northwest region, contact northwest@globeunion.com
If you do not know who your dedicated regional customer care team member is, you may also email gerber.customerservice@globeunion.com.
For technical assistance including installation, troubleshooting, or parts-related inquires, please contact:
support@globeunion.com
Gerber- Phone Lines Down
Bertch: Summer 2020 Bath Update!
Attached you will find the Summer 2020 Version of Bertch’s Bath Bylines Newsletter. You can find this version and previous versions in Infonet page under the Newsletters section of Bath.
https://infonet.bertch.com/calls/download.aspx?f=%2fwebres%2fFile%2fInfoNet%2fNewsletters%2fBath_Bylines_Summer+2020.pdf
We are excited to announce a new Quartz Top program in cooperation with Kohler and Daltile.
We are also debuting an expanded offering of textured 3D laminate finishes in the Linea frameless vanity series.
Among the other Bylines articles, there is information on the new oval bowl configuration available in our Oasis Cast Polymer program.
Detailed information, including list prices, on the Quartz Tops can be found on Infonet. This update, and several other useful items, can be found in Miscellaneous Downloads menu in the Bath section of Infonet.
https://infonet.bertch.com/calls/download.aspx?f=%2fwebres%2fFile%2fInfoNet%2fMisc-Downloads%2fBath%2fQuartz_top_spec.pdf
An update to the Bath Spec and Price is also available in our Catalog/Literature menu in the Bath section of Infonet.
https://infonet.bertch.com/calls/download.aspx?f=%2fwebres%2fFile%2fInfoNet%2fCatalogs%2fBertch_Bath1.pdf
Bath sales have experienced a strong comeback after lower order levels in the especially Covid-affected months of April and May. Lead times are back to standard and we’re expecting a strong finish to 2020. We appreciate all our dealers’ support of Bertch now more than ever. We’re committed to doing all we can to help all of you continue to be profitable and successful.
Robern Lead Time Report
Lead times were moved to 5 weeks for all product lines.
Exception: Vitality Mirrors (except for the 48” x 36” size) will be entered with a 2 week lead time.
Existing orders were updated with earlier lead times, to maintain their spot in the queue. New order confirmations were sent.
Drop Shipments
We will no longer be offering drop ship.
RGAs
You may ship back any RGAs that you had been holding. Please include the RGA # on the shipment.
We processed all RGAs already received (currently in-house at Robern).
Quick Ship Orders
We are currently not able to accept Quick Ship orders, while we catch up on orders received during the PA government’s mandated shut down. The Customer Delight Team will contact any customers placing a Quick Ship Order. We plan to resume on September 1st.
Robern Customer Delight Team
We are currently behind our goal response time of 48 business hours for all email boxes (currently at 72 business hours for one email box).
Glass Bins
The GLASSBIN8.5 and the GLASSBIN5.25 were delayed. We shipped out the last of the remaining open orders.
New Sink from Nantucket
Please see new undermount sink from Nantucket sinks.
List price $112.50
Sinks are in stock.
Emtek Product Discontinuation
Basco: Updated eStatus User Guide
Knowing shower door terminology can sometimes be a struggle for people unfamiliar with common terms. This guide is great for customers in the initial stages of the buying journey, to aid in measuring, or to simply understand shower doors better.
Read more
Download Now
Our wonderful Customer Service Team is always here and ready to help! We love receiving positive reviews that highlight how we helped someone in need. Check out this great review thanking Adrianna Sartori for her help.
“Thank you very much for helping us and making our shower door the best. Also, please know that you make such a difference in how you approach the customer with kindness and authentic concern for us.”
– David and Carrie Vandenoever
Sonia Inventory Availability
Fisher & Paykel: New Classic Range promotion on now
Our instant rebate promotion on eligible Classic Ranges is on now until October 31, 2020.
LEARN MORE
GET ASSETS
PROMOTIONS
$200 Instant Rebate
Download Flyer
5% Mail in Rebate
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Gift with Purchase
Download Flyer
5 Year Warranty
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Wine Column Bonus Gift
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$500 Rebate on Classic Ranges
Download Flyer
Learn more about the Classic Range
Victoria & Albert Freight
Freight on V&A tubs has been increased to $200. The vendor sheet has been updated.