Lead times were moved to 5 weeks for all product lines.
Exception: Vitality Mirrors (except for the 48” x 36” size) will be entered with a 2 week lead time.
Existing orders were updated with earlier lead times, to maintain their spot in the queue. New order confirmations were sent.
Drop Shipments
We will no longer be offering drop ship.
RGAs
You may ship back any RGAs that you had been holding. Please include the RGA # on the shipment.
We processed all RGAs already received (currently in-house at Robern).
Quick Ship Orders
We are currently not able to accept Quick Ship orders, while we catch up on orders received during the PA government’s mandated shut down. The Customer Delight Team will contact any customers placing a Quick Ship Order. We plan to resume on September 1st.
Robern Customer Delight Team
We are currently behind our goal response time of 48 business hours for all email boxes (currently at 72 business hours for one email box).
Glass Bins
The GLASSBIN8.5 and the GLASSBIN5.25 were delayed. We shipped out the last of the remaining open orders.
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