Edelman

Robern Customer Delight Team

• We are currently between a 24-48 business hour response time for all email boxes.

FINAL WEEK!!!!! PL Series White & Black Medicine Cabinets – Non-Electric & Electric

• We will be accepting orders for the PL Series White and Black Medicine Cabinets through April 30^th. As they are discontinued, they will be available in limited quantities (while supplies last).

Profiles Medicine Cabinets – 16” W – Matte Black

• We are shipping the open orders for the Profiles Medicine Cabinets – 16” W – Matte Black. We expect to be back to our normal 2 week lead time by the end of April.

Profiles Medicine Cabinets – 24” W – Matte Gold

• We are shipping the open orders for the Profiles Medicine Cabinets – 24” W – Matte Gold. We expect to be back to our normal 2 week lead time by the end of April.

Profiles Medicine Cabinets – 20” W – Chrome

• We are currently unable to produce the Profiles Medicine Cabinets – 20” W – Chrome. We expect to begin shipping again by the middle of May. We expect to be back to our normal 2 week lead time by the end of May.

Profiles Medicine Cabinets – 48” H – Matte Gold

• We are currently unable to produce the Profiles Medicine Cabinets – 48” H – Matte Gold. We expect to begin shipping again by early June. We expect to be back to our normal 2 week lead time by the middle of June.

Vitality – 24” W x 30” H Mirror – Column Lit

• We are currently unable to ship the YM2430RCFPD4. We expect to begin to ship by the middle of June. We expect to be back to our normal 2 week lead time by 3^rd week in June.

Vitality – 30” W x 40” H Mirror – Perimeter Lit

• We are currently unable to ship the YM3040RPFPD3. We expect to begin to ship by the end of May. We expect to be back to our normal 2 week lead time by early June.

Sculpt – 31” W x 41” H (Slim) and 33” W x 43” H (Chamfer) Mirrors

• We are currently unable to ship the above sizes in all finishes (Chrome, Polished Nickel, Matte Gold, Matte Black). We expect to begin to ship by the end of May. We expect to be back to our normal 2 week lead time by early June.

Swing Out Magnification Mirror

• We are currently unable to ship the SOMM. We expect to begin shipping again by the 2^nd week in May. We expect to be back to our normal 2 week lead time by the 3^rd week in May.

M Series Push Kit

• We are currently unable to produce the M Series Push Kit. We expect to begin shipping again by the middle of May. We expect to be back to our normal 2 week lead time by the 3^rd week in May.

Profiles Mirror Ganging Kit – 24” W x 30” H

• We are currently unable to produce the Profiles Mirror Ganging Kit – 24” W x 30” H. We expect to begin shipping again by the 1^st week in May. We expect to be back to our normal 2 week lead time by the 1^st week in May.

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4 week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2 week lead time. To review standard lead times, visit here.

We’ll do a formal training on this soon but I wanted to send this over so you have a reference point until then.  Within the PDF are charts that breakdown all of the models to make life easier.