Edelman

Hi Everyone!

Please find attached the latest transition guide for our Generation 6000 à Genereation 7000 cooking series.

I am excited to share our latest price books for 2022!

KEY HIGHLIGHTS:

• Price Booklets clustered under our major categories: Cooking, Cooling and Cleaning. 
• Within each Price Booklet, there is an introductory page with an overview/glossary of key product USPs, features, etc. 
• Each individual product page features SKU images, specifications, features, standard accessories and optional accessories (if applicable). 
• All three Price Booklets are in the process of print production.  In advance to print availability, we wanted to provide you with each booklet’s digital file.
• Weblink: Brochures and information (mieleusa.com)

Attached you will find our current/inbound inventory report, updated daily on our Miele Dealer Portal.

A FEW THINGS TO NOTE:

• Inventory levels shown are as of this morning’s start of business.
• We are unfortunately at the point that unless the unit is physically in stock, we can no longer guarantee ETA’s provided by the dealer portal due to the continuing global supply chain disruption and congestion at our inbound ports .
• Availability will change and fluctuate as a result of orders and stock movements throughout the day.
• The inventory available is determined by the warehouse that serves your location:
  • OH & KY pull from our NJ warehouse.
  • IN accounts pull from our IL warehouse.
  • Orders can only be fulfilled out of your designated warehouse location.
• The report that I am attaching has been slightly edited to show the most relevant information:
  • Column ‘F’ should be utilized via drop-down feature to look for specific product.
  • Column ‘K’ should be utilized when searching for availability by category (i.e. ‘Refrigeration’ or ‘Ovens,’ which we are looking great on!).  
  • Column ‘I’ and column ‘J’ show incoming inventory levels with arrival dates, respectively—again, this will change based on the amount of orders we receive daily.
• Incoming units shown are available as of this morning—more accurate ETA’s will be shown when reviewing an order before submitting.
  • If there is no date provided, we are 11+ weeks out due to demand exceeding capacity and U.S. ports currently behind by 4-6 weeks.

Each day at Basco, we strive to provide our customers with quality, innovation, and customer service that sets the standard for industry excellence. Despite our best efforts to absorb the continued increases in freight and fuel charges, and after additional significant review of the freight industry and its impact on Basco, we find it necessary to update our Simple Freight policy.

This update will take effect on May 16, 2022, and we invite you to review the attached updated Simple Freight Program in its entirety.

Here are some of the most notable changes:

• The net purchase order amount required to receive free freight has changed from $750 to $1000.
• East of the Rockies, the fee for net purchase orders under $1000 has changed from $100 to $125.
• West of the Rockies, the fee for net purchase orders under $1000 has changed from $170 to $200.

We continue to encourage and recommend the use of our Basco trucks for those of you along our current routes.  Should you have any questions regarding these Simple Freight program changes, please contact your Basco Regional Manager.

Several years ago, we launched our Flat Rate shipping program to make pricing freight easy for you and understandable for your customer. It has been a few years since we last reviewed and updated this program, and as you are aware, freight costs have significantly increased during this period. Therefore, on April 25th, 2022, we will be making a modest increase to the program.

The details of these changes are as follows:

• Orders Under $100: $11 flat rate per shipment ($7.75 freight plus $3.25 packaging & handling fee)
• Orders $100 and Over: $16 flat rate per shipment ($12.75 freight plus $3.25 packaging & handling fee)

Information on the Flat Rate Expedited Program:

• Remember, if your order is drop shipped, you need to add $3.75
• Expedited service orders usually ship the same business day if the order is received by 2:00 pm Eastern Time and your account is current
• Cash on delivery (COD) orders are billed at regular UPS rates and do not qualify for the flat rate freight program

Additional Information:

• Also available but not in our Expedited Program: “UPS Next Day Early AM” and “UPS Next Day Saturday”
• Same as above for ground service, flat rate expedited is not available to Canada. We do not drop-ship to Canada

We believe this program is a beneficial tool for you and your customers, and we appreciate your support of this program. If you have any questions or need more information, don’t hesitate to contact your local sales representative or our customer service team.
 

Robern Customer Delight Team

•        We are currently between a 24-48 business hour response time.

Please see attached for an update on Craft Series inventory.

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4 week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2 week lead time. To review standard lead times, visit here.