Watch our Mystro Training Videos Today!

Mystro Training Videos
New to Mystro or need a refresher? We have training videos to help you learn the basics of Mystro such as logging in, setting up customers, submitting a quote or order to Basco, and more. To access, head to our Mystro page on our website and scroll down to the videos. 
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How to Measure

Basco’s precision-fit enclosures get the best start by accurately measuring the space where the enclosure will be installed. Our How to Measure website page walks through needed tools, finalizing wall material, measuring opening widths, checking for level and plumb surfaces, and measuring for height. 

Learn more

Product Feature – Celesta Frameless Neo Angle Shower Door
The transitional streamlined appearance and variety of design configurations make the Celesta our most popular selling enclosure. A neo corner configuration offers spa-like design with the stylish angled panel displays and the sleek rounded header with pivot hinge offers maximum stability.Door swings in and out
Available with or without a header
Upgrade to half-inch glass available
Optional accessories include a single-sided towel bar, back-to-back towel bar, combination pull handle/towel bar, and robe hook
Additional Info

Gerber(R) Strategic Update – Expanding into Retail

We are pleased to share with you the news of Gerber’s official expansion into the retail channel.  
Below you will find a letter with important details and a frequently asked questions (FAQ) document to help further expand on this momentous time and exciting future.  
Thank you for your continued support as the entire Gerber team works to elevate our organization to new heights for you.  
Please don’t hesitate to reach out to your regional sales manager, Gerber representative, or customer care team member with any questions.   

Product highlight: Duravit’s SensoWash® Slim

As the weather begins to change and renovation projects begin to move from the outdoor, in, we wanted to highlight Duravit’s SensoWash® Slim shower-toilet as the perfect bathroom solution as we slip into winter. Many of us think of heated floors or towel bars as a luxury solution to covet in the bathroom in the colder months, but have you ever experienced the magic of a heated toilet seat? The SensoWash® Slim toilet with heated seat functionality is a covetable cozy and hygienic solution that offers a new level of comfort in the bathroom space. There is simply nothing more luxurious than a warm seat to greet you in the morning or end your day with in the evening – it is coziness personified in a bathroom solution.
At an accessible price point, Duravit’s SensoWash® Slim is characterized by its slim lid-seat combination that pairs across 13 Duravit toilet designs. Now available with heated seat functionality, this shower-toilet solution from Duravit is perfect for those who value purism, hygiene and simplicity. 

Baldwin Estate Lead Time

I’ve attached an update communication from Baldwin Hardware’s management team regarding Baldwin Estate official stated lead-time reduction from 12 weeks to 6 weeks.   You should see this reflecting on all new order acknowledgement starting today. 

Additionally, we have been aggressively rebuilding Estate’s Quick Ship safety stock levels within our warehouse.   You should be able to see inventory on Baldwin Express rise immediately now that the backlog is back to normal.   You will start seeing many of these items ship within the normal 3 day Quick Ship window.  WE expect to be at 100% safety stock levels starting 1/4/2021 on all 1700 sku’s (including the cabinet hardware, hinges, general hardware) on this program. 

If anyone has Estate orders extending past this 6 week window going forward please don’t hesitate to contact me or customer service.   

Baldwin Reserve is currently running at 12-14 day lead-time.  I am expecting an official update sometime in the next week or two.  More to come.

Finally I want to thank all of you for your patience while Baldwin worked through this difficult time.  I look forward to providing a more stable lead-time in the coming weeks. 

Wetstyle Black Friday Sale

For a limited time (November 25 to December 15, 2020) WETSTYLE is offering 15% off on all bathtubs*. Orders are subject to a minimum of 10-week lead time for the promotion to be applicable
Terms: this promotion is valid on WETSTYLE orders received at WETSTYLE from November 25 through December 15th, 2020. Standard dealer discounts for consumers and trade professionals still apply.
SHOP THE SALE

TOTO SB#20-01 Year-End Important Dates

Last Day for Miele Kitchen Promo

Hello,

Just a reminder that today is the last day for the Miele Consumer Promo.  Deposits will need to be taken with invoices dated no later than today and orders need to be entered in the system and dated out to the expected delivery date.

Here is a brief outline of the promo as a reminder:

  • $1000 rebate if the customer purchases the following:
    • Full size refrigeration + range
    • Full size refrigeration + cooktop / rangetop + oven (convection; speed; or CombiSteam)
  • An additional $100 per additional appliance of the following (max 4) (UMRP of $1499 and up)
    • Dishwashers, drawers, coffee units (built-in and countertop), all ovens, microwaves, hoods, and all other items from step 1
    • Excludes laundry, vacuums, accessories, and consumables
  • Purchase applicable Miele products between April 1st – November 30th, 2020.
  • Receive delivery by May 31st, 2021
  • Complete the redemption at www.mieleusa.com/kitchen-promo-2020 by June 30th, 2021.

Please let me know if there is anything you need me to do to help you secure any order!

Hope everyone had a great Thanksgiving, looking forward to wrapping up the year strong!

BainUltra | Introducing CELESTIA – Made With FineStone

We hope this email finds you well! Bain Ultra is introducing its first solid surface tub, – the Celestia. Celestia is manufactured using FineStone, a high qualitysolid surface material comprised of liquid acrylic and refined minerals giving this tub a beautiful satin finish.
Celestia is available for orders starting December 7th, pricing and information is attached and printed material has been sent to your showroom.
The display pricing for the Celestia 6233 is $1250 net, if you have any questions or need more info, please let me know.

Hansgrohe Holiday Schedule and Closures

Below is information regarding Hansgrohe closures and non-shipping days from Thanksgiving through New Years. We hope everyone has a safe and happy holiday season. Please let us know if you have any questions.  

***Please note- To ensure sales are booked in 2020 for either rebate or tier pricing purposes we strongly recommend all orders be sent in by 12/18.  With that said, we are going to continue to ship through 12/28. ***

Thanksgiving:
Customer Service and Technical Service hours 8am-5pm EST – 11/23-11/25
*Due to limited staff in shipping, cut off for expedited shipping is 12pm EST- 11/25
*Closed 11/26-11/27

Christmas Holiday:
Customer Service and Technical Service hours 8am-5pm EST – 12/21-12/23
*Due to limited staff in shipping, cut off for expedited shipping is 12pm EST- 12/23
*Closed 12/24-12/25

New Year’s Holiday:
Customer Service and Technical Service phones closed  – 12/28-12/30   *Limited staff in these areas will be working on administrative tasks only.
*Closed  12/31-1/1

Toto Inventory Updates