Please note that Vitraform will be closed for summer holiday from July 5^th  through July 11th.

We will return on July 12th.

Robern Customer Delight Team

• We are currently within a 24 business hour response time for all email boxes!

Main Line Medicine Cabinets & Mirrors – Bryn Mawr & Rosemont – Brushed Black

• We are currently unable to produce the Bryn Mawr & Rosemont Medicine Cabinets – Brushed Black. We expect to begin shipping again by the middle of August. We expect to be back to our normal 2 week lead time by the end of August.

Profiles Medicine Cabinets – 48” H – Matte Gold

• We are currently unable to produce the Profiles Medicine Cabinets – 48” H – Matte Gold. We are currently working to determine a date to begin shipping again.

M Series Medicine Cabinets – 20” W x 30” H – Arch

• We are currently unable to produce the M Series Medicine Cabinets – 20” W x 30” H – Arch. We expect to begin shipping again by the 1^st week in June. We expect to be back to our normal 2 week lead time by the 2^nd week in June.

Vitality – 24” W x 30” H Mirror – Column Lit

• We are currently unable to ship the YM2430RCFPD4. We expect to begin to ship by the middle of June. We expect to be back to our normal 2 week lead time by the 3^rd week in June.

Vitality – 24” W x 40” H Mirror – Perimeter Lit

• We are currently unable to ship the YM2440RPFPD3. We expect to begin to ship the open orders and be back to our normal 2 week lead time by the 1^st week in June.

Vitality – 30” W x 40” H Mirror – Perimeter Lit

• We are currently unable to ship the YM3040RPFPD3. We expect to begin to ship the majority of the open orders by the 1^st week in June. We expect to be back to our normal 2 week lead time by the end of June.

Vitality – 48” W x 36” H Mirror – Perimeter Lit

• We are currently unable to ship the YM4836RPFPD3P. We expect to begin to ship the open orders and be back to our normal 2 week lead time by the 1^st week in June.

Sculpt – 25” W x 41” H (Slim) and 27” W x 43” H (Chamfer) Mirrors

• We are currently unable to ship the above sizes in all finishes (Chrome, Polished Nickel, Matte Gold, Matte Black). We expect to begin to ship the open orders and be back to our normal 2 week lead time by the 1^st week in June.

Sculpt – 31” W x 41” H (Slim) and 33” W x 43” H (Chamfer) Mirrors

• We are currently unable to ship the above sizes in all finishes (Chrome, Polished Nickel, Matte Gold, Matte Black). We expect to begin to ship the majority of the open orders by the 1^st week in June. We expect to be back to our normal 2 week lead time by the end of June.

Glass Bins

• We are currently unable to ship the Medium and Large Glass Bins. We expect to begin shipping again and back to our normal 2 week lead time by the beginning of June.

Swing Out Magnification Mirror

• We shipped out the majority of the open orders. We will begin shipping again and back to our normal 2 week lead time by the 1^st week in June.

M Series Push Kit

• We are currently unable to produce the M Series Push Kit. We expect to begin shipping again by the end May. We expect to be back to our normal 2 week lead time by the 1^st week in June.

Profiles Mirror Ganging Kit – 24” W x 30” H

• We are currently unable to produce the Profiles Mirror Ganging Kit – 24” W x 30” H. We expect to begin shipping and back to our normal 2 week lead time by the 2^nd week in June.

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4 week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2 week lead time. To review standard lead times, visit here.

Due to the increase in the price of lumber, please note new crate charges effective immediately:

24” – 41”              $560.00 LIST

42” – 60”              $740.00 LIST

61” – 84”              $980.00 LIST

Due to an increase in production demand, beginning May 27 2021, lead times for all standard Furniture Guild products will be 10-12 weeks. Custom orders will maintain the 1-2 week lead time for CAD approvals then follow with a 10-12 week production time. We are excited to announce that we’ve hired and are training more artisans. This will allow us to hopefully decrease the lead time in the next couple of months. As always, please feel free to call with any questions you may have.

Thank you all for your business and we hope you have safe and wonderful Memorial Day weekend!

 Attached are the programs with a end date of June 30^th. The double spiff and bonus spiff is in 360.

In observance of the upcoming Memorial Day holiday, the Waterworks Distribution Center will be closing at 3PM ET on Friday, May 28th and will be closedthrough Monday, May 31^st.

Below are important cutoff times to note:

·         Cutoff for PO order entry is Thursday, May 27^th at 6PM ET

·         All PO’s received after Thursday, May 27^th at 6PM ET will be entered the following week

·         All sample orders received after Thursday, May 27^th at 6PM ET will be entered the following week

·         Cutoff for overnight and expedited delivery is Friday, May 28^th at 10:30AM ET

As a company we will maintain normal business hours on Tuesday, June 1^st.

If you have any issues that require escalation, please contact your Regional Manager.

Robern has come out with a wood vanity line called Craft Series.