Robern Customer Delight Team

• We are currently at a 72 business hour response time in all email boxes. We are experiencing increased volumes and will be back on track in September. You will experience delays versus our normal response time. Please do not email again to follow-up.

Category	Product	Model #	Ship Date	Back to Normal Lead Time
Medicine Cabinets	Uplift Tech – Electric, Electric+		Shipping now	End of September
Medicine Cabinets & Mirrors	Main Line – Bryn Mawr – Brushed Black		4th week in September	4th week in September
Medicine Cabinets & Mirrors	Main Line – Rosemont – Brushed Black		2nd week in September	3rd week in September
Medicine Cabinets	M Series – Arch – 24” W x 40” H		1st week in September	2nd week in September
Medicine Cabinets	M Series – Non-Electric – 12” W		1st week in September	2nd week in September
Mirrors	Vitality – 48” W x 36” H Mirror (Flip) – Inset Lit	YM4836RIFPD3P	Middle of September	End of September
Mirrors	Vitality – 30” W x 40” H Mirror – Perimeter Lit	YM3040RPFPD3	Shipped orders with planned shipment dates through the end of August.Start shipping – 3rd week in September.	4th week in September
Mirrors	Sculpt – 31” W x 41” H (Slim) and 33” W x 43” H (Chamfer) Mirrors		Shipped orders with planned shipment dates through the end of August.Start shipping – 3rd week in September.	4th week in September

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4 week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2 week lead time. To review standard lead times, visit here.

As many of you have heard and seen, AMI is evolving! We have had some big changes around here and felt it was time to make some announcements. 

Rob Robart has stepped down from his position as Vice President of Sales with AMI. Rob has worked with AMI for over 20 years and his departure is bittersweet. Rob has decided to take his skill and knowledge to discover new passions in his life and spend some quality time with his family. 

AMI salesman, Andy Jackson, is parting ways and taking some much-deserved time off. Andy’s experience, knowledge, and passion for helping others makes him a true asset that will be dearly missed. We know whatever road Andy decides to take moving forward, he will be successful and thrive! 

We want to give a sincere Thank You to Rob and Andy for their years of dedication and commitment in helping build AMI and our relationships with our customers. We wish you the best of luck in your next adventures!! 

Although change can sometimes be scary, it is also necessary for evaluation and growth. We want to make sure you know AMI is here to take care of you and your customers needs. Our staff is equipped to answer your questions, technical and otherwise. We have added new staff to build upon the knowledge and skill of our existing team members. We would like to introduce our newest team members.

Dana Nickas is the newest member to the administrative team. Dana is the “face” of AMI; answering your calls, emails, processing your orders, and providing you quotes. Dana comes from a medical background working as a licensed phlebotomist but was looking to get back into the administrative role. Dana is excited to advance her passions in accounting and human resources while providing you the best customer service. Dana’s bright smile and cheerful demeanor is a breath of fresh air for the AMI Office Team!

With the additional help from Dana, Justine Breegle has been able to settle more into her role as Scheduling Coordinator. Justine brings management level experience working in the manufacturing industry for the last 8 years, overseeing safety, quality control, and maintaining production schedules. Justine is advancing her skill set as Scheduling Coordinator, ensuring that orders are processed accurately for manufacturing. AMI is excited to use her knowledge and experience working with large, nationwide manufacturers to grow and improve our internal processes. 

Jennifer Twaddle joined our team back in November 2020 as our Administrative Assistant and is getting more comfortable in her new role as Account and Office Manager. Jennifer received her bachelor’s degree in Communication from Hiram College and has over 10 years of office management experience working in accounting, customer service, and the construction industry. Jennifer has been working in her position since mid May, improving many internal processes and improving our overall customer experience. Jennifer’s passion to make every situation a win- win for AMI and our customers is example we want to set for everyone!

Along with the administrative team, our production team and coordinators are teaming up to ensure you are taken care of! Dave Crisita and Trevis Fouty have 40+ years of combined, hands on experience, working in the industry and specifically AMI’s cultured marble product. With both Dave and Trevis’ technical knowledge for manufacturing and installation of AMI product, you can be confident that all your questions will be thoroughly answered. 

We greatly appreciate each and every one of you as you have supported AMI through the past year and the struggles we have faced. We are eager and excited to see what the future brings with our new and growing team. As we move forward, with 2021 coming to an end, we are hopeful that 2022 will be a great year for change, improvement, and growth for you and AMI!

Friendly Reminder:

*AMI is requiring all orders be submitted on AMI’s order forms – available on our website

*Please use the following emails to send Quote Requests: quotes@amitops.com Orders: orders@amitops.com

*AMI’s showroom is by appointment only

If there are any questions, please feel free to give our office a call at 330-453-8437

Please keep in Mind that We currently have stock of the Zephyr PRESRV Beverage Centers in both Stainless and Black Stainless. See attached product sheet.

I wanted to take a moment to update you on our containers that have been arriving at port. All of our product arrives to the Port of Long Beach and is then transferred to our Dallas Texas warehouse. When the product arrives to the port, we are experiencing delays with the containers being checked in and loaded onto rail. With that said, the below  arrival date is an estimate and can vary. 

This deadline will be for the last container arriving in 2021. Get your non-stocking orders in before the deadline! 

Container Reminder: 

US Dealer- Claybrook Container Schedule 2021 for Non-Stocking Items
Deadline for Dealer to submit Non-stocking PO	Deadline for Dealer to Complete Order Process	Arrival Date to Dallas
September 17, 2021	September 24, 2021	Mid December Arrival

Order Process Includes dealer signing off on Proforma Invoice and Claybrook receiving payment for non-stocking order. 

The US is experiencing unprecedented delays with containers being checked in at Ports due to COVID-19.

Arrival times are only estimates, and can vary. 

* Non Stocking orders require an upfront 50% non- refundable deposit to start production of the product. 

The below items have a 2 week lead time to ship anywhere in the US. 

Product In Stock: 

• Tubs in Stock: 
  • Soho, Colors: Dover White/Star White 
    (59.06” X 31.50” X 21.65”) 

• Skye, Colors: Dover White/ Star White

• Chelsea, Colors: Dover White/ Star White 
  
  
  

• Ellipse, Colors: Dover White/ Star White 
  (70.88” X 40.75” X 18.50” ) 

• Basins in Stock: 
  • Soho, Colors: Studio/ Dover White/ Star White

• Ellipse Colors: Sable/ Dover White/Star White

• Free Standing Basins in Stock: 
  • Doric : Dover White/ Star White 
    
    
    

• Natural Stone Basins in Stock: 
  • Shadow Basin in Silver Ebru Honed

• Touch Basin in Bianca Carrara Honed 

• Echo Basin in Lightning Grey Honed 
  
  
  

• Non-Stocking Tubs at Dallas Texas Warehouse ready to ship 
  • Opus 1600 (Color: Dover White) 
  • Opus 1800 (Color: Dover White) 

• Skye 1500 (5’) (Color: Dover White) 

Labor Day Week Basco Truck Schedule

Due to the Labor Day Holiday on Monday, September 6th, our truck routes have been adjusted. Here is the shipping schedule for next week:

• Monday Express – Basco deliveries will deliver on Wednesday
• Semi 1 – Driver vacation, truck will ship LTL
• Semi 2 – Running one day late
• Semi 3 – Running one day late
• Semi 8 – Running one day late
• Semi 10 – Running one day late
• Chicago – Running a couple of days late

With the rise in popularity of industrial elements in modern designs, Newport Brass has announced the addition of 4 new industrial styled bath collections in the new 2021 price book.  The sell sheets are available on the following links.  Thank you!

Pardees

https://www.newportbrass.com/products/collections/323/Pardees/Clemens

https://www.newportbrass.com/products/collections/325/Clemens/Griffey

https://www.newportbrass.com/products/collections/327/Griffey/Muncy

https://www.newportbrass.com/products/collections/330/Muncy/

Happy August AMI Customers! As always, we want to start by thanking all of you for your continued support and understanding as we are working to improve efficiencies and internal procedures.

We have entered a new era with the recent and ongoing pandemic, as many of you know. With many outside factors out of our control, we are focusing our efforts on what we can control and make the necessary adjustments to improve our products and productivity.

Effective immediately, AMI will no longer be offering installation services for cultured marble. At this time, it is important that AMI focuses on the main task at hand, manufacturing custom cultured marble product for you and your customers quickly and accurately. If you have active quotes or orders established with AMI, we will finish out the project as planned. But, effective immediately, we will not be accepting any new measure requests or installation requests. AMI will continue to install solid surface and laminate products.  

Our on-staff installers will be available at no charge to our customers for showroom display installations. At that time, you are welcome to invite contractors to your showroom to get hands on, in person training. If specific training is desired for your contractors, AMI would be willing to discuss one-on-one jobsite training for a cost.

In discussion of these changes, AMI’s current installer, Mike Horning, has decided to take his talents to the next level and start his own business. We are excited for Mike and encourage you to call upon him for measurements and installation requests as he has worked for AMI for many years and is very knowledgeable with installing our product. Mike is currently working on setting up his company and contact information will be shared with you soon.

Friendly Reminder:

*AMI is requiring all orders be submitted on AMI’s order forms – available on our website

*Please use the following emails to send Quote Requests: quotes@amitops.com Orders: orders@amitops.com

*AMI’s showroom is by appointment only

If there are any questions, please feel free to give our office a call at 330-453-8437

 that the following Blanco sink sku’s are on a 15 week lead time. Orders are outpacing the amount of product that can be produced and Germany has ramped up production as well but this is the reality at this time.

SKU	DESCRIPTION
442916	Diamond Super Single UM – Coal Black
441768	Diamond Super Single UM – Anthracite
441771	Diamond Super Single UM – Café
441764	Diamond Super Single UM – Cinder
441770	Diamond Super Single UM – Metallic Gray
441765	Diamond Super Single UM – Truffle
442752	Diamond Super Single UM – Concrete Gray
441769	Diamond Super Single UM – Biscuit
441767	Diamond Super Single UM – White
442931	Precis 30″ Single Bowl UM – Coal Black
442534	Precis 30″ Single Bowl UM – Anthracite
442537	Precis 30″ Single Bowl UM – Café
442530	Precis 30″ Single Bowl UM – Cinder
442536	Precis 30″ Single Bowl UM – Metallic Gray
442531	Precis 30″ Single Bowl UM – Truffle
442739	Precis 30″ Single Bowl UM – Concrete Gray
442535	Precis 30″ Single Bowl UM – Biscuit
442533	Precis 30″ Single Bowl UM – White