Breaking Any Habit Requires Temporary Discomfort

Updates from Marvin Montgomery
Sales Tip #534 From The Sales Doctor
Breaking Any Habit Requires Temporary Discomfort

One of the toughest habits to break is not to use permission based closing techniques such as:

“Would you like to…?”
“Do you want to…?”
“Is it okay if I…?”
“Can I…?”

They come from growing up in a household where we are taught manners and if you want something you are supposed to ask for permission. That is a behavior that will be difficult and uncomfortable to break. Be more assumptive. Expect your customer to buy.

When you approach your closing for commitment with this permission-based request, you have given up total control and put it in the hands of the customer. If they are indecisive, get ready for a postponement response.

Next time instead of saying “would you like to go with this one?” change it to “let’s go with this one.” The temporary discomfort is worth it.

Guildstone Price Alert – Pricing is going Up April 19th

We will be having an increase on Guildstone pricing effective April 19th.  Material costs are up 50%  and TFG can no longer absorb the cost without a price increase.
 
There will be a 10-15%  increase on all Guildstone products effective 4/19/21. If you are working on an order with Guildstone tops, I encourage you to get those in before the April 19th deadline.
 The new pdf version for the Guildstone tops is attached. You will also find two new sinks on the price list, the Ascent 2 and Ascent 48, both feature a slot drain in the back. If you have any questions please let us know

VALLI & VALLI UPDATES

I hope that everyone is doing well and you had a nice holiday. Just a quick update to inform you on some things coming up.

As a first update, our 2021 bi-annual catalogs are in the making and will soon be ready.

The new catalogs will be published officially in May and will contain the following new features:

– 11 new levers with exciting designs

– matching pulls and knobs

– a new rosette type

– 3 new handle sets

– 9 new thumb turns

– magnetic tubular latches option

– new finishes

Etc etc.

These new catalogs will also come with an average price increase of 5%.However, I have been informed some prices will be fixed for some popular levers expecting growing sales – as they are disclosed I will advise.

The price increase will come into effect starting May 15th, but will be officially enforced from June 1st with a 2-week grace period.

The new prices will be shared by the end of this month.

Thank you for your continued support. Please feel free to reach out for anything and stay healthy and stay safe. Thank you.

Newport Brass/Ginger/Brasstech – Important – Lead Time Updates

COVID-19 – APRIL 5 UPDATE

Despite the many challenges associated with the ongoing pandemic, we are happy to report that our manufacturing facilities remain fully operational.  Unfortunately, over the last month past due orders have been on the rise due to factors beyond our direct control.  Cargo ships continue to endure one of the worst U.S. port bottlenecks in more than a decade. These delays cascade into longer turnaround times as containers are running 2 – 4 weeks late on average.  As a result, many component parts are in reduced supply putting additional strain on already limited resources.

Despite our best efforts to minimize the impact of these challenges, effective on all orders received on or after April 5th  modified lead times are as follows:

·         Newport Brass Valves – 1 Day

·         Newport Brass ReadyShip – 3 weeks

·         Newport Brass Non-Readyship – 6 weeks

·         Ginger – 1 to 2 weeks

LG Earth Day Promo Starts Today/ Updated Promo Calendar

Today is the start of LG’s Earth Day promo.  Promo dates April 8- April 28.

Basco Communications Regarding Extended Lead Times

Thank you for your patience with us as we work through unprecedented supply chain challenges. We would like to share with you our plans for communicating with you regarding the models that are experiencing extended lead times so that you are properly informed with expected ship dates. Any single door order sent in that requires extended lead times will be properly dated upon entry with the current expected ship date. This date will be included on the order acknowledgement you receive. 
Any multiple door order sent in that contains a combination of units with both regular and extended lead times will be entered as two separate orders and will receive two separate order acknowledgements with their respective expected ship dates. 
Within a week of the initial order acknowledgement, Customer Service will seek to confirm via phone the acceptability of the extended lead time. If needed, they will offer alternatives with regular lead times. 
Approximately two weeks before the unit is to ship, Customer Service will again seek to confirm that the door on order is still desired. Twenty-four hours after this final contact, we will start the manufacturing process. 
Please contact our Customer Service (inquiry@bascoshowerdoor.com, 800-45-BASCO) team with any questions or changes regarding your shower door. Our team will be happy to recommend a similar product that has regular lead times. 
Contact Us

Cove Dishwasher Hold

Attached is an Arrow-Gram. The Cove Dishwashers are on hold and quarantined to add an improvement. Once I find more information, I will keep you updated.
  Please pass this on. As the process moves forward, I will update you.

New with PL series from Robern

NEW Locarno Brochure

I know you will like this new Locarno brochure from Hansgrohe. Please take a look.

https://online.pubhtml5.com/uikb/ckkf/

Sonia Inventory Availability