Here is a template that your team can use to send to service@mieleusa.com so nothing is ever missed when sending in the email.  I will say attaching the sales invoice is helpful as well; even though the info is part of the Excel.  You can also feel free to CC me on any of submission.

So you have their email’s Brooks’ email is brooks.zweifel@miele.com and Linda’s is linda.knudsen@miele.com

Over the last 18 months, the Baldwin commercial team has been focused on improving Estate service levels, investing in our inventory position to best support the 4,000+ SKU Quick Ship program and exploring options to improve the Estate portfolio to create the best customer experience possible. Today, we share these upcoming improvements with you.

To ensure we effectively balance our product offering and continue to bring the right selection and styles to market, we are announcing several product, category and finish discontinuances within Estate.  These discontinuances will be effective May 23, 2022 with all items available while supplies last after this date.

Attached are the following documents:

• Baldwin Estate Customer Communication (PDF File)
• Estate May 2022 Discontinuance Overview (PDF File)
• List of Discontinued products effective May 23, 2021 (Excel File)

Here is a link to these document if you have any problem opening.  Click Here

A more relevant and healthy Baldwin Estate mix will allow us to react faster in market with product improvements, new product introductions and enhanced service to continue improving the Baldwin customer experience. We look forward to replacing discontinued products with a robust new product road over the next 18 months.

If you have any questions, please feel free to contact me directly.  I’d also be happy to meet to discuss these items.

The following units have been phased out in preparation for the launch of our Generation 7000 series in 2022. At this stage, all existing orders will be honored in the order that they were submitted to the dealer portal.   The key notes here are that all coffee units and microwaves are no longer available to be ordered.

Please reach out with any questions.  I will continue to let you know about phase out and phase in’s.  Unfortunately I do not have any phase in dates for the Gen7000 replacements.

These Changes are Coming January 3, 2022!

We would like to thank everyone for your continued support throughout this trying year. We have continued to grow our business together and look forward to even better success in 2022. We will do that by continuing to listen for ways to make it easier for you to do business with us.

To that end, these changes are coming effective January 3, 2022

• While we have offices and/or warehouses in Columbus, Cincinnati, Cleveland, Indianapolis, Louisville (KY) and Pittsburgh, we heard your requests to interact with our local Team in your market.
• Each market will now have a dedicated, local Team to handle your needs with all the manufacturers we represent.
• While your local Team is committed to taking care of you, the rest of the BWA South Team is ready and available to assist when needed.
• Here is your local Team and their contact information:

We hope you’ll agree we listened to what you said and look forward to another great year in 2022!

Just a reminder that manufacturing will be shut down for the duration of January 3rd – 5th, 2022 for inventory. During this time, we will still be processing purchase orders, but manufacturing and shipments will have a slight delay. Please reach out to our amazing customer service team if you require additional assistance. You can live chat with our team or give us a phone call at our offices,(800) 776-0711, Monday-Friday 8am-5pm CST.