It is with regret that I announce the resignation of Terri Solinger from Pinnacle Sales Group.  Terri has been an important part of our Pinnacle family, and we will all miss her energy, enthusiasm and professionalism.  Our team wishes her all the best.   

Terri’s resignation is effective January 22nd. We have hired a new team member to cover the territory and will announce that information in the next few days.  

In the meantime, we ask that you address any questions, or issues as follows:

FIELD RELATED QUESTIONS:

Brad Kiel
Vice President of Sales
717-725-5463
bkiel@pinnaclesalesgroup.com

CUSTOMER SERVICE RELATED QUESTIONS:

Jacquisha Banks
Customer Service Supervisor
863-353-4325
jbanks@pinnaclesalesgroup.com

Gwen Henry
Customer Service Representative
800-292-8374 / Option 6
midwest@pinnaclesalesgroup.com

We appreciate your patience as we work to transition this very important territory.  As is always the case, please do not hesitate to contact me if I can be of any assistance. 

Happy New Year!  I received an update from Americh and wanted to share with you what is coming in the first quarter 2022.

New Products 2022 – Based on where the product currently is in development and marketing preps, we’ve divided the new product releases up into groups.

End of 1^st qtr – Neena w/flat surround, solid surface shelf, solid surface shower bases.  More to follow.

New web site – The launch of the new web site has been pushed back to February 1.  As with many big projects, as we work through the details, more ideas evolve. 

New chromotherapy lights – Americh will be switching to a new version of the chromotherapy lights.  They will no longer have chrome trim.  The whole light is clear, so no more trim matching, and the LEDs are more powerful.  We should begin phasing these in in February.

Current Lead Times –

Lead times are –                                                            

o        Individual Soaker tubs/Shower Bases              4-5 Weeks        

o        System tubs – Whirlpool, Air tubs, Serenity     5-6 Weeks        

o        Individual ROC tubs Individual soaker tubs     5 Weeks   

o        Individual Acrylic freestanding tubs                  7-9 Weeks    

o        Individual Gelcoat freestanding                         8-10 Weeks 

o        Stock orders and Projects                                    Will be quoted on a case by case basis 

Interesting installation – Westminster College in New Wilmington, PA has been using 2 Beverly tubs in their training center for many years.  They just recently bought 2 more to replace the originals that have been in constant use.  It may not be the most beautiful installation but it does speak to how sturdy the tubs are and how well the whirlpool systems perform.

Architectural Products Award – If you follow us on social media, you may have seen that the Urban Apron won an Innovative Product award.  You may see more about this as the Press Release circulates!

Order Process Includes dealer signing off on Proforma Invoice and Claybrook receiving payment for non-stocking order. 

The US is experiencing unprecedented delays with containers being checked in at Ports due to COVID-19.

Arrival times are only estimates, and can vary.