Robern Customer Delight Team

• We are currently at a 120-240 business hour response time.

Please see attached for an update on Craft Series inventory.

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4-week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2-week lead time. To review standard lead times, visit here.

Thank you again for you time this morning.  Truly appreciate it and looking forward to getting to work together!

My complete contact details are in the signature section of my e-mail.  Please do not hesitate to call, text or e-mail with any questions you may have, or to help you quote any job—no matter how small or large.

I am here to support you all and your efforts.  And, I will be in touch soon with my availability to come out for an in-person visit in August.  Warm Regards, Jason

As promised, to follow, please find the following links to our:

• EFFE Collections Catalog, which highlights our luxury Italian lines of designer Sauna cabins, Steam/Hammam cabins, Integrated Combo cabins, and our exquisite line of External and Internal Steam Generators for integration into shower stalls
  •  Collection USA 2022.pdf

• EFFE CABANON Catalog luxury Italian outdoor Sauna cabins
  •  Cabanon USA- Outdoor Sauna.pdf

• 2023 EFFE Perfect Wellness Grp PRICELISTS:
  • Steam Generators:
    •  PriceList B 2022-23 – Steam.pdf
  • Saunas cabins, Steam/Hammam cabins and Integrated cabins:
    •  PriceList A 2022-23 – Cabins.pdf

• EFFE Perfect Wellness Grp ONLINE STEAM CONFIGURATOR:
  • https://steam.effe.it/US/

• 2023 EFFE Perfect Wellness Grp – FORTE DEALER PROGRAM:
  •  2023 Forte Program.pdf

Great news! Our lead times are now shorter than ever, and they happily continue to drop. For those of you who know me, I’m not prone to overpromising and under-delivering, but this is important news for your entire team to know, so please help us by spreading the word. 

Our most popular finishes are estimated to ship in 1-2 weeks or less! 

• Polished Chrome – 1 week
• Satin Nickel – 1 week
• Polished Nickel – 1 week
• Matte Black – 2 weeks
• Bella Terra Bronze – 2 weeks

Other popular, but more complex, finishes are estimated to ship in 4 weeks or less! 

• Burnished Brass – 4 weeks
• Burnished Nickel – 4 weeks
• Polished Brass Uncoated – 4 weeks
• Antique Brass Flat – 4 weeks
• Antique Nickel Flat – 4 weeks
• Antique Copper Flat – 4 weeks

PVD Finishes:

PVD lead times have also improved and we will continue reducing them in the coming weeks.  You can see an updated list of all current lead times at:  https://www.calfaucets.com/estimated-lead-times.

Reminder: Because our product is custom “built-to-order,” not mass produced, these lead times are estimates. Therefore, while we usually ship faster than the estimated time, occasionally unforeseen circumstances may cause the time to be exceeded. 

The reduced lead times are especially gratifying for us because they represent the hard-won fruits of many strategic investments in our factory, our operations and, most importantly, our people. I was going to announce these improvements over a month ago, but I wanted to be extra sure we’re doing this consistently and that it can be sustained for the long haul. Please note that we evaluate our lead times based on actual factory performance data. We are not making “pie in the sky” promises, but rather are confident in our data-driven commitments. 

Even more exciting is that we expect all our lead times to continue to drop further in the coming months as our investments continue to pay off. 

Only a handful of other companies in the world produce custom “build-to-order” faucets (i.e., any spout with any handle in any of more than 25 artisan finishes).  But only one can do it at scale, with unrivalled speed and friendly customer service:  California Faucets. Moreover, these lead time improvements make the choice between artisan product and mass-produced product an absolute no brainer. It begs the question:  Why would any luxury-minded customer buy mass produced product when they can get award-winning luxury artisan product swiftly?

Answer: They wouldn’t. 

Please help us spread this good news by sharing it with your entire team and customer base. We will make sure to keep you in the loop as we continue to realize even greater improvements in the future. 

As always, we look forward to delivering you award-winning artisan faucets that are unrivalled in flexibility, value, and… faster than any custom faucet manufacturer in the industry. 

Based on popular feedback Robern has updated the Sendai and Helden vanities in the Craft Series Collection with better functionality and sizes. (Availability of updated Sendai/Helden vanities-January/February 2024)

To make room for this product, Robern is selling down current inventory of the Sendai and Helden vanities  at 20% off your multiplier. Additionally, Robern is offering select Craft Series vanities linen cabinets and mirrors at the same promotion discount.

LIMTED SKU AVAILABITY-press learn more in the email below for the complete list of SKUs that are available for this promotion.

Valid until October 16, 2023.

PO should include Order Reason R29 – Craft Series Promo – 20% Discount. Orders placed using the reason code are non-returnable.