Edelman

Robern Customer Service Team

• We are currently at a 24-business hour response time!

To review standard lead times, visit here.

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4-week lead time. 

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2-week lead time.

Baldwin Hardware is launching some new product as well has some new product enhancements that are now available to order.

New Product

Baldwin is introducing 3 new 2” diameter roses.

Product enhancements

Baldwin is launching 4 new adaptors to improve mechanical operation of the tubular knobs and levers.

                3 adaptors will be for all 2” diameter roses (knob strength, standard lever strength and large lever strength

                1 new adaptor for large lever strength for the 2-1/8” bore hole.  This addition will be added to the already existing 6503 and 6504.

Finally, Baldwin Estate has launched a new 28 Degree Adjustable (2-3/8” or 2-3/4”) latch for passage and privacy knobs and levers.  This latch also has an additional adjustable toggle between knob and lever function.  This latch is available as in “a la carte” right now.  Quick-Ship “pre-configured” passage and privacy will have a rolling change from legacy fixed latch to the adjustable latch.   

I will be going around with samples and display to conduct product training.  Please let me know if you would like to set a training date. 

I’ve attached the launch presentation as well as sku file.  However below is a link to all supporting documentation.  Click on “Here” to access the documents and videos.   A Link to images will be provided in the next couple weeks.

• Customer Launch Kit: Copy and Paste Shareable Salesforce link HERE

• Kit Includes:
  • Adjustable Latch, Pre-Bore Adapter, and 2IN Roses Marketing Intro Video
  • Adjustable Latch Informational Video
  • Customer Presentation
  • SKU Detail File
  • Installation PDF (PK.2720)

We are thrilled to unveil our latest innovation designed to elevate your kitchen projects – the all-new Fairlane Collection! Inspired by our commitment to quality and affordability, this collection is set to redefine your expectations.

What sets the Fairlane Collection apart? It features 8 stunning stainless steel 18G kitchen sinks, available in both top mount and under mount styles. We understand that every detail matters, which is why we’ve crafted these sinks with precision and durability in mind.

Building on the success of our best-selling 16G Standart Pro collection, the Fairlane Collection introduces an even more accessible option without compromising on Kraus’s renowned quality. 

Key features of the Fairlane Collection include:

• Premium 18G stainless steel construction for enhanced durability.
• Available in versatile top mount and sleek under mount configurations.
• Thoughtfully designed to complement a variety of kitchen styles.

• Includes Bottom Grid & Drain Assembly with Strainer

At Kraus USA, we believe in delivering products that combine innovation, affordability, and superior craftsmanship. The Fairlane Collection is a testament to this philosophy, providing you with the tools to create spaces that are as beautiful as they are functional.

Explore the Fairlane Collection today with our sell sheets attached and discover how these sinks can transform any kitchen project. We are confident that you’ll find the perfect match for your customer’s needs.

As a reminder Robern has 2 Promotions:

1. AIO Collection Promotion is running now through July 31^st-See Attached

Receive an additional 15% off your showroom multiplier on all AIO Medicine Cabinets and AIO Mirrors.

PO must include-C47-AIO PROMO 15% discount/Regular freight rates apply/Orders placed using this promotional code are non-returnable.

1. VIP Sale!  Has been extended until August 1^st or when the stock is gone

See the attachment for the updated inventory.  (take the list price shown x.25 multiplier)  

Receive a .25 multiplier and free shipping on select vanities, mirrors, and linen cabinets. 

PO must include order reason-R34 VIP SALE/Orders placed using this promotional code are non-returnable

This special multiplier is only for the stock Robern has on hand, no backorders.  Check stock before ordering.  This inventory list is a couple days old and will change.

We regret to inform you that we have recently observed some degradation in our renowned BK Satin Black PVD finish. As a precautionary measure, and to ensure we continue to provide only the highest quality products, we have decided to temporarily halt all BK orders while we consult with our nano technicians.Our dedicated team in Gurnee will individually review and handle all in-house and pending orders to assess their status. This temporary stoppage is a testament to our unwavering commitment to excellence and our determination to deliver perfect products to our valued dealers.It is important to communicate this message to your showroom sales staff to ensure they are informed and can accurately convey this information to your customers.In our ongoing efforts to enhance our service, we are excited to announce the installation of our third PVD chamber. This addition will be operational before 2025, allowing us to offer even greater finishes and shorter lead times in the future.We will notify you as soon as we are able to resume processing BK orders.