Edelman

I am happy to announce that our Florida office will reopen effective today for normal operations. 

On behalf of all of us at THG USA, I thank you for your trust and patience while we worked to ensure that our team can return to a safe environment for our members and community.

Now that we are returning to normal operations, if there are any unanswered requests or inquiries that remain from our closure, we encourage you to re-communicate them to us to make sure we address them appropriately. 

I am available personally via email or phone if there is something that I can do for you.

Hello –  2 important updates for Monday 8/16/21

1.       2021 PRICE INCREASE — Newport Brass, Brasstech, Ginger Price Increase takes effect today

2.       Lead Time Updates

Due to the unfortunate challenges of supply chain and shipping delays, and covid related challenges – the decision has been made to adjust lead times for setting proper expectations with order shipments.

Effective Monday, August 16, 2021 the following lead times will take effect:

• Newport Brass  ReadyShip: 4 weeks
• Newport Brass  Non-ReadyShip: 8 weeks
• Ginger:  3 weeks

Please note that rough valves still remain at 1 day.  
However, unanticipated factors may result in some occasional shipping delays.

There’s going to be a $300 OFF on all 30″ and 36″ Miele Ranges promotion, beginning on August 30th.

Details:

• Purchase applicable Miele ranges between August 30th – November 7th, 2021
• Receive delivery by January 31st, 2022
• Complete your rebate claim online right after
  • www.mieleusa.com/promotions
• Cannot be combined with any other offers
  • Keep in mind if you use the consumer promo ($1000 off for range, fridge or oven + one appliance over $1499) to get them more off when they purchase two Miele pieces

The Waterworks Distribution Center will be closing at 3:00PM ET on Tuesday, August 10^th.   

The cutoff time for overnight and expedited delivery will be at 11:30AM ET on Tuesday, August 10^th.  

The Waterworks Distribution Center will resume normal business hours on Wednesday, August 11^th.  

Please reach out to your Regional contacts with any issues that may require escalation.

Robern Customer Delight Team

• We are currently at a 72 business hour response time for all email boxes. You will likely experience delays versus our normal response time. Please do not email again to follow-up.

Category	Product	Model #	Ship Date	Back to Normal Lead Time
Medicine Cabinets	Uplift Tech – Electric, Electric+		1st week in August	End of September
Medicine Cabinets & Mirrors	Main Line – Bryn Mawr & Rosemont – Brushed Black		2nd week in August	3rd week in August
Medicine Cabinets	M Series – 24” W x 40” H – Arch		2nd week in August	2nd week in August
Mirrors	Vitality – 48” W x 36” H Mirror (Flip) – Inset Lit	YM4836RIFPD3P	3rd week in August	3rd week in August
Mirrors	Vitality – 24” W x 30” H Mirror – Column Lit	YM2430RCFPD4	2nd week in August	2nd week in August
Mirrors	Vitality – 30” W x 40” H Mirror – Perimeter Lit	YM3040RPFPD3	2nd week in August	2nd week in August
Mirrors	Sculpt – 31” W x 41” H (Slim) and 33” W x 43” H (Chamfer) Mirrors		2nd week in August	2nd week in August
Lighting	Vesper – Edgeline – 36” and 40” H	GLA36ELPS3D, GLA40ELPS3D	2nd week in August	2nd week in August

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4 week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2 week lead time. To review standard lead times, visit here.

We have two pieces of exciting news out of TOTO!

#1) New Awards to Share:

TOTO was just awarded the following prestigious design awards for 2021 for our beautiful new TOTO touchless faucets:

·  RedDot Design Awards 2021

·  iF Design Awards 2021

·  Green Good Design 2021

Recommended Steps for You:

We want to work with you to get these onto our products installed at your Showroom! Please fill out this form and we will mail you Design stickers and QR codes for more information on each product for an engaging experience with your customers:

https://forms.gle/a8dXdvxNXxZmrZds5

#2) NEW Advertising Content:

TOTO just released brand new branded video content and we are thrilled to be able to provide it to you for your use in your showroom locations and advertising materials.

The most recent TOTO videos include:

1.       TOTO CLEANOVATION

2.       TOTO CLEAN SYNERGY

3.       Let’s Wash with TOTO WASHLET

4.       The Security of TOUCHLESS (New Touchless Faucets)

 These videos help explain the features and benefits of our advanced technologies like CEFIONTECT, eWater+, our powerful TORNADO Flushing system, Premist and how they work in harmony for an unmatched bathroom experience.

Secondly, the “Let’s Wash with TOTO WASHLET” video is an excellent accompaniment to highlight the unparalleled level of Spa-like clean our WASHLET bidet seats can bring to any household.

Recommended Ways to Leverage these Videos:

Upload or Stream Vimeo Link on Video Monitor in Showroom:

·  If you have a video monitor near your TOTO installations, this is an excellent way to engage showroom visitors on TOTO!

·  Please either use the video links included in this email or upload the .mp4 files to your computer to auto play these videos

Here’s where you can find the videos: to download for the Showroom Videos:

Dropbox hard files for download:

1.       TOTO CLEANOVATION

2.       TOTO CLEAN SYNERGY

3.       Let’s Wash with TOTO WASHLET

4.       The Security of TOUCHLESS

Link to TOTO USA’s Vimeo page where you can download the videos as well:

vimeo.com/user/94062766/folder/4845934

 Post on Facebook, Instagram, and LinkedIn:

·  Post this video and tag @totousa – we will be sure to like and comment on your feed!

·  Below are links to our website pages that explain each element in greater detail to link your post to or draw content from for your posts

YouTube Video Links to Use on social media posts:

TOTO CLEANOVATION:

CLEAN SYNERGY:

Let’s Wash with TOTO WASHLET:

The Security of TOUCHLESS (New Touchless Faucets):

https://youtu.be/39BVcjtXw1k

Leverage as a Training Tool for New Showroom Staff:

·  These videos are a quick and easy way to help explain to new showroom staff the features and benefits of TOTO’s innovative products like the NEOREST, WASHLET, and best-selling toilet lines

·  Helps supplement additional training tools from TOTO USA and from your local TOTO Sales team member

 Additional Resources:

Also, you can always find a plethora of information and collateral on our virtual bookshelf that you can download and share in conjunction with these new video assets.

Here’s the Link to our TOTO Virtual Bookshelf:

https://catalog.totousa.com/BookshelfView

If you have any questions, please feel free to reach out to Jarrett Oakley, Director of Marketing at joakley@toto.com or Sunita Krell, Associate Director of Sales Planning at skrell@toto.com.

We look forward to following up with you soon on your progress utilizing these materials and continue to find ways in which we can enhance your experiences with customers when considering TOTO’s products.