I had sent out information recently that the old private collection called Corence is now the Liven Family of sinks to add to the laundry version you have been selling for years. The complete list of Liven sinks will be in the 2024 catalog which should be shipped out in January. The new Liven sinks are in stock and have been added to the Net sheet I sent out last time.

One note, the flyer is confusing to me as I read it as the laundry sink only being available in Metallic Gray now but my interpretation was incorrect. The Liven laundry sink will continue to be offered in all nine colors an the rest of the Liven sinks will be offered in eight colors minus Metallic Gray. Blanco feels that the new Volcano Gray is outpacing Metallic Gray.

In mid-October Kartners began consolidating their operation from five warehouses to one large warehouse/office space.  It was a much larger undertaking than expected and we understand that it has not been easy for all involved.  Within the next week the streamlining of the operation will be completed, and we will be able to serve you better.

The move was exacerbated recently due to a delay in reconnecting our main power supply. It took a few hours to get our system up and running yesterday and we were, unfortunately, unable to answer our telephones for the first couple of hours. 

Our warehouse team has been running two shifts a day and putting in time on the weekends to organize the warehouse since October. We are now picking current orders and reducing back orders. Effective Dec 4th, we will have accurate, live inventory for streamlined operations. Huge thanks to our newly enhanced Warehouse & Operations teams, who have been diligently working around the clock to get us to this point.

Please note, we will be closed this coming Thursday, November 30, and Friday, December 1, for two important reasons. First, we will be conducting an inventory on Thursday, which will be the last part of the move. This will allow us to track the exact location of all inventories. Second, we will start the implementation of our new ERP system on Friday. This system will modernize our Customer Service and Warehouse operations and allow us to provide more accurate information.  More to come on that later.  Our Customer Service Team will continue to be available and responsive throughout these days. 

We appreciate your continued support and hope that the two days of reduced shipping will not cause too much of an inconvenience for you. We are confident that this move will benefit all of us in the long run.

Fleurco will be conducting inventory 11/30-12/1.  There will be no shipping or receiving or any type of transactions/inventory movement as well as no invoicing, adjustments, credits, or debits.

Normal business will resume on 12/4.  Any questions,  feel free to contact me directly at 513.422.3631 or via email.

Please see below for Fairmont Designs 2023 Year-end Holiday Schedule:

•       December 19, 2023 – LAST DAY OF SHIPPING FOR THE YEAR
•       December 20-22, 2023 – Inventory
•       December 23, 2023 – January 1, 2024 – Closed in observance of the Christmas and New Years Holiday’s
•       January 2, 2024 – First day of 2024 operations.

I have attached the inventory report which is still showing excellent availability in all categories! We currently have dishwashers and laundry on rebate, countertop coffee and vacuums discounted, the kitchen package promotion, and the peace of mind promotion. These rebates will run for just about two more weeks!

***Rebates***

Up to $250 Select Residential Dishwashers PLUS 5 Year Warranty

$150 rebate for residential Non-AutoDos models (G5006SCU to G7156SCViSF)

$250 rebate for residential AutoDos models (G7166SCVi to G7966SCVi)

Purchase: 11/13/23 – 12/10/23

Receive by 12/31/23

Claim by 1/31/24

Up to $400 Off Laundry Pair PLUS 5 Year Warranty

$200 rebate for Non-TwinDos pair

$400 rebate for TwinDos pair

Purchase: 11/13/23 – 12/10/23

Receive by 12/31/23

Claim by 1/31/24

Peace of Mind Promotion (free 5 year warranty)

Purchase: 9/18/23 – 12/31/23

Receive by 2/28/24

Claim by 3/31/24

$1,000 – $2,100 Kitchen Appliance Package Rebate

Through December 31^st, the consumer rebate package can be combined with the Peace of Mind promotion

Purchase: 1/3/23 – 12/31/23

Claim by 3/31/24

I have attached the inventory report which is still showing excellent availability in all categories. There are a few models that are running behind and I have made note of that below. As long as there is some flexibility with the models we should be able to get a customer into something very quickly! We currently have dishwashers and laundry on rebate, countertop coffee and vacuums discounted, the kitchen package promotion, and the peace of mind promotion. Now is a great time to buy Miele!

** Please note the WXF660 and TXI860 are catching up now and showing a backorder of a just a few weeks. The WXI860 is also starting to run low but has been steady for the last few weeks. The base models and new black ring models are good and can be a great option for someone looking to add TwinDos to their washing machine or add a glass door to their dryer.

***Rebates***

Up to $250 Select Residential Dishwashers PLUS 5 Year Warranty

$150 rebate for residential Non-AutoDos models (G5006SCU to G7156SCViSF)

$250 rebate for residential AutoDos models (G7166SCVi to G7966SCVi)

Purchase: 11/13/23 – 12/10/23

Receive by 12/31/23

Claim by 1/31/24

Up to $400 Off Laundry Pair PLUS 5 Year Warranty

$200 rebate for Non-TwinDos pair

$400 rebate for TwinDos pair

Purchase: 11/13/23 – 12/10/23

Receive by 12/31/23

Claim by 1/31/24

Peace of Mind Promotion (free 5 year warranty)

Purchase: 9/18/23 – 12/31/23

Receive by 2/28/24

Claim by 3/31/24

$1,000 – $2,100 Kitchen Appliance Package Rebate

Through December 31^st, the consumer rebate package can be combined with the Peace of Mind promotion

Purchase: 1/3/23 – 12/31/23

Claim by 3/31/24

Inventory Report

Yellow items are in stock in the warehouse as of this morning.

Green items have an ETA to the warehouse.

Please contact me for ETAs on other items not highlighted.

I have also included a tab with the refrigeration available in the NJ warehouse. The color coordination will be the same as above with the ETAs being to the NJ warehouse and not to the Chicago warehouse.

Thank you and Happy Thanksgiving!

Below is information regarding Hansgrohe closures and non-shipping days for the week of Thanksgiving.  Closures for December through New Year’s will be sent the first week of December.  We hope everyone has a safe and happy holiday season. Please let us know if you have any questions.  

***Please note- To ensure sales are booked in 2023 for either rebate or tier pricing purposes we strongly recommend all orders be sent in by 12/20.  With that said, we are going to continue to ship through 12/28. ***

Thanksgiving:

Customer Service and Technical Support hours 9am-5pm EST – 11/22

*Due to limited staff in shipping, cut off for expedited shipping is 12pm EST- 11/22

*Closed 11/23-11/24

NOVEMBER 2023
Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
19		20		21		22		23		24		25
			Service Center      9AM – 5PM EST  *Limited Shipping	HANSGROHE CLOSED	HANSGROHE CLOSED
26		27		28		29		30		1		2

BWA South’s offices and warehouses will be conducting our annual inventory Thursday, November 30^th and Friday, December 1^st , 2023.

IMPORTANT: This Friday, November 17^th will be the last day we can process any RMAs until inventory is complete. RMAs can still be sent to BWA South but we will hold them until after inventory.

If you have any questions please reach out to any of your local BWA South Team members.