In mid-October Kartners began consolidating their operation from five warehouses to one large warehouse/office space. It was a much larger undertaking than expected and we understand that it has not been easy for all involved. Within the next week the streamlining of the operation will be completed, and we will be able to serve you better.
The move was exacerbated recently due to a delay in reconnecting our main power supply. It took a few hours to get our system up and running yesterday and we were, unfortunately, unable to answer our telephones for the first couple of hours.
Our warehouse team has been running two shifts a day and putting in time on the weekends to organize the warehouse since October. We are now picking current orders and reducing back orders. Effective Dec 4th, we will have accurate, live inventory for streamlined operations. Huge thanks to our newly enhanced Warehouse & Operations teams, who have been diligently working around the clock to get us to this point.
Please note, we will be closed this coming Thursday, November 30, and Friday, December 1, for two important reasons. First, we will be conducting an inventory on Thursday, which will be the last part of the move. This will allow us to track the exact location of all inventories. Second, we will start the implementation of our new ERP system on Friday. This system will modernize our Customer Service and Warehouse operations and allow us to provide more accurate information. More to come on that later. Our Customer Service Team will continue to be available and responsive throughout these days.
We appreciate your continued support and hope that the two days of reduced shipping will not cause too much of an inconvenience for you. We are confident that this move will benefit all of us in the long run.
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