Please see the important note from Melinda Ness below.

As we continue moving through our ERP transition, I wanted to take a moment to provide an update and address some of the concerns many of you have understandably raised regarding processing times, lead times, and our upcoming price increase.

First and foremost, thank you for your patience, partnership, and continued support throughout this transition. While the migration has presented challenges, we are making meaningful progress every single day. The teams across Customer Service, Operations, Logistics, and IT are working tirelessly to improve workflows, increase efficiencies, and stabilize processes as quickly as possible.

A few important updates:

Order Processing

• New POs entered directly into the new ERP system are processing significantly faster and moving through the warehouse more efficiently than migrated legacy orders. Migrated orders continue to require additional manual review and intervention, and they are being monitored daily by the CSS team to ensure they continue to progress toward shipment.
• As the teams become more experienced and efficient within the new system, we are now seeing standard PO turnaround times improve to approximately 24-48 hours.
• If you have an urgent order requirement, please include “EXPEDITED” in the subject line of your PO submission so the team can identify and prioritize it appropriately.

Lead Times & Factory Capacity
We are encouraged to report that our factories have made significant strides in increasing production capacity, and we are beginning to see stronger inbound receipts arriving at our warehouse. While we are still actively working through backorders, the trajectory is improving, and inventory flow is becoming more consistent. Our teams continue to review open orders daily and are working diligently to fulfill delayed orders as quickly as possible.

Upcoming Price Increase
As previously communicated, our upcoming price increase is tariff-driven and intentionally conservative.

We strongly encourage all partners to review current project pipelines and place orders as early as possible — particularly for:

• Special finishes
• Custom items
• Projects requiring installation in 2026

Early order placement gives us the best opportunity to secure production timing, identify any potential risks proactively, and help ensure successful delivery timelines for both you and your clients.

European Summer Factory Closures

Lastly, we want to remind everyone about the annual European factory closures in August.

Final shipments will leave Europe during the last week of July, with factories reopening and resuming shipments in September. If you currently have projects that could be impacted by these closures, please reach out to us now so we can review timelines proactively and determine whether any action is needed in advance.

We recognize that this transition period has required flexibility and patience from your teams and your clients alike, and we genuinely appreciate your continued partnership as we work through it together. While there is still work ahead, we are seeing measurable progress week over week and remain fully committed to improving the experience for both you and your customers.

As we continue to grow as a global brand, we are currently experiencing increased demand which has resulted in temporary delays in production timelines.

Please be assured that this is a short-term challenge, and we already have measures in place to improve and expand our production capacity. We remain fully committed to delivering the highest level of quality and service throughout this period of growth.

To help minimize potential delays or disappointment with your clients, we kindly ask that you place orders as early as possible and not hold them back, allowing us the maximum production time to fulfill them efficiently.

Please note the following temporary lead time adjustments based on plated trim finishes:
 

Non-PVD finishes: please allow 12-14 weeks lead time

PVD finishes: please allow 20-24 weeks lead time

Our rough valving will continue to be available as normal. 

If you have any orders with particular urgency, we encourage you to communicate this directly with our Purchasing Department. We will do our very best to realistically support your deadlines wherever possible.

We’re thrilled to announce a new Sample Program for our new collections of Hardware by California Faucets!

You can now find our flyer about the program and all details, in our Dealer Portal, here. Please contact Customer Service if you need help accessing the Dealer Portal.

The program allows your customers to buy hardware samples at a substantial discount (75% off list plus nominal shipping and handling), so they can get an up-close feel for the exceptional design and craftsmanship, before they buy. There’s a maximum of 3 sample items per order (some restrictions apply).

The Sample Program encompasses cabinet knobs and pulls in any finish from any of our hardware collections, including the 7 new collections we’ve just introduced. And of course, our hardware is 100% brass, and available in all of our 26 stunning finishes to ensure a perfect match with your kitchen and bath faucetry.

If you want to explore the hardware collections, please visit 

www.calfaucets.com/hardware.

Below are all of our current promotions. We have extended our dishwasher install rebate to run until July 6^th!!

Attached are the current inventory levels for the NJ and IL warehouses.

Please reach out with any questions!!

        2026 Current Promotions:

$200 Washer Rebate

Purchase between April 1st – June 30th, 2026

Receive delivery by July 31st, 2026

Claim $200 rebate by August 31st, 2026

$200 Dishwasher Install Rebate

February 2^nd – July 6^th

Kitchen Package Promotion

1/1/26 to 12/31/26

Free induction cookware with the purchase of any induction range or cooktop

1/1/26 to 12/31/26

Pro for the Home promotions:

Complimentary 5 Year Warranty | Miele (mieleusa.com) Little Giant laundry

Complimentary 5 Year Warranty | Miele (mieleusa.com) Pro dishwashers

Some of you have experienced frustrating shipping delays on a limited number of our products, and I want to personally acknowledge that and apologize.  I know these delays have impacted your projects and your customers and this is not the level of reliability you expect from us. We take responsibility for that and are working hard on fixing it. 

I also know the details below will offer little comfort if your order is delayed.  Our customer service team is always available to help. In some cases they may not yet have a firm delivery date as information changes daily while our teams work continuously to resolve the issues. But please don’t let the conversation stop there. We value your partnership and will explore every option to support urgent projects, including temporary or permanent substitutions when possible. Call our team and ask—we’ll do everything we can.

That said, I will share some context and assure you that, even if it doesn’t feel that way yet, we are making real progress toward completing these orders.

Over the past year, one of our long time parts suppliers has struggled to keep pace with our growth. We have worked closely with them for months, but in some cases we have needed to transition parts to alternate suppliers. This is a careful and time-consuming process.  Most of these parts are our own designs, require specialized tooling, and must be fully verified and tested before approval. While painful and slow, it’s critical we do this right. Our new American Bath Group partners have been a big help, contributing talented resources that have allowed us to move faster than we could have on our own.

The good news is the impact is largely isolated to a small group of products, including pot fillers, some kitchen faucets, the Balboa series tub filler, and select San Elijo products. Outside of these, our factory is performing extremely well and lead times continue to improve.  As of last week, 85% of our products were shipping in three weeks or less—each one built to order and finished, assembled, and tested here in our Huntington Beach facility. Even most PVD finishes are shipping in under six weeks.  I am confident we will further reduce our lead times and set the industry standard for custom faucet delivery, quality, and service.

Attached please find an updated Flat Rate Freight flyer.

These changes are designed to make the program easier to navigate and to help you identify the best option for your needs.

Key enhancements include:

• Parcel Shipments:
  • You can now select up to 4 accessories to ship with a sink.
  • Filter sets now ship free of shipping fees when purchasing a filter-ready faucet.
• LTL Shipments:
  • You can now ship up to 4 coordinating accessories with the sink at no extra shipping charge.