• Available in solid surface, acrylic or gelcoat
• Custom sizes are doable
• Colors are available

Shipments

• Per the update to the PA government guidelines, as of June 5^th, we are allowed to ship ALL product lines to showrooms and warehouses. All product lines will be entered with an 8 week lead time.
• We are caught up to meeting the expected ship dates communicated to you in your order confirmations.

Drop Shipments

• Drop Ship orders – ALL product lines are allowed to ship to homeowners.
  • We will continue to offer drop ship through July 31^st. Shipping will continue to be free. Lead times will match current product lead times of 8 weeks for all items.

RGAs

• You may ship back any RGAs that you had been holding. Please include the RGA # on the shipment.
• We processed all RGAs already received (currently in-house at Robern).

Quick Ship Orders

• We are currently not able to accept Quick Ship orders, while we catch up on orders received during the PA government’s mandated shut down. The Customer Delight Team will contact any customers placing a Quick Ship Order.

Robern Customer Delight Team

• We are currently meeting our goal response time of 48 business hours for all email boxes.

Glass Bins

• The GLASSBIN8.5 and the GLASSBIN5.25 are currently delayed. We began to ship out glass bins and will be shipping out the remainder of open orders by July 22^nd.  

Vitality Mirror

• YM4836RPFPD3P was delayed, and we are currently shipping out open orders.

Important Update!  

We are currently out of our Brushed Nickel finish in our Deluxe 6150 & 7150 framed bypass models. We expect to have these back in stock by late August. The 6150 & 7150 models are still available in many other finish options. A great alternative is our Satin Nickel finish, which has a very similar look.

As of today we will begin phasing out all Miele G6000 dishwashers.  Any open order will need to move to their G7000 counterpart.  If you are in immediate need of a G6000 dishwasher please let me know and I will see what I can do; this effectively ends the Crystal dishwashers promo, we will honor any units you have in stock.  G7000 dishwashers will begin shipping mid/late-August.
Attached is a new Price Book with the G7000 dishwashers in it and a quick overview of the product.  Below are charts with the phase out dates and a conversion sheet.

To All Boutique Partners:

As of Monday, July 20^th the Boutique Partner Portal has been fully restored.   Please be sure to use the link below for access and email Channel Support if you still are experiencing login issues.  

We thank you again for your patience!

t’s been a minute since I’ve reached out so I just wanted to give you an update.

We’ve been cut back to 50% production for a couple months as that has been the level of our incoming orders.

This week we’ve noticed a very strong uptick in quote requests and orders are starting to pick up.

Melanie and Nicole have both expressed that consumers are looking for products with a shorter lead time.

I heard the same message from showrooms in the DPHA webinar on Wednesday.

I spoke to a bunch of customers yesterday that gave me the same info

We want to respond to the needs of our customers so we’re announcing pre-covid lead times.

We are going to add factory hours and capacity to meet the demand.

1. Lead Times
   1. 4-6 weeks standard, non-metal products
   2. 6-8 weeks standard, metal products and Automotive Finishes
   3. 2 week CAD lead times for custom
   4. Guilder 2 weeks to your door
2. Monthly Newsletter – Contacts
   1. We are putting together a monthly newsletter with a ton of good content. We’ll be using leveraging social media, website, blog, configurator with this newsletter.
   2. Our showroom contact list is probably out of date. I’m sending this out to everyone I could find but if you could help me gather showroom salespeople contacts I would really appreciate it.
   3. I want to make sure we get the content to all showroom salespeople as well as A/D
   4. If you would like your customers, designers, architects to be included in our newsletter, please send me their contact info and I’ll make sure they are on the list.
3. Virtual Training
   1. Training from Nicole has been extremely well rec’d. We’re offering both one-on-one and group training for those interested. This is available to showrooms or your A&D customers! Please email nicole@furnitureguild.com to setup
4. Instagram and Workshop Wednesday
   1. For the past month we’ve been hitting our Instagram really hard. We’ve built our followers up to over 10k which is pretty decent for our industry. Please encourage your customers to share their install pictures and tag your showroom and/or us. #furnitureguild We will give them credit on any repost which will only add to their following.
   2. Workshop Wednesday – Starts back next week. I’m expecting a pretty good response from this as we’ve almost tripled our following since we last ran factory video footage. We’ll be in COVID mode of course which kind of stinks but it is what it is.
5. New Bath Products
   1. I have some new vanity designs we’re going to be releasing soon based on our Kinley shelving concept from the Home Collection. More on that soon. Designs based on:

                                                               i.       Kinley shelving https://www.furnitureguild.com/products/furniture-guild-home/157/kinley-shelving

                                                             ii.      Lucas Closed Nightstand https://www.furnitureguild.com/products/furniture-guild-home/150/lucas-closed-nightstand

                                                           iii.      Lucas Open Nightstand https://www.furnitureguild.com/products/furniture-guild-home/151/lucas-open-nightstand

1. Configurator
   1. New Configurator should be live mid-August which is going to be a game changer.
2. Home Products – Not a ton of action on this during the pandemic but I suspect this is going to become a bigger piece of our business.  Home Price list is now on the downloads section of the website. This is a great way to upsell your bath customers. More and more people are carrying design from their bathroom to the bedroom. Keep in mind that the discount for active Furniture Guild Bath dealers is 50% off on all Furniture Guild Home products.
3. Current COVID Mode Production – Here’s link to blog article. https://blog.furnitureguild.com/tfg-covid-19/

That’s all for now! Thank you all for your continued support. In this crazy time.