Robern Customer Delight Team

• We are currently at a 24 business hour response time for all email boxes.

IQ Digital Lock Box

• We will begin shipping these on April 5^th.

Magnification Mirrors – Lit

• We will begin shipping these on August 20^th. The Customer Delight Team will be communicating to customers any changes to their ship date.

PL Series White & Black Medicine Cabinets – Non-Electric & Electric

• We will be accepting orders for the PL Series White and Black Medicine Cabinets through April 30^th. As they are discontinued, they will be available in limited quantities (while supplies last).

AiO Medicine Cabinets

• We shipped all open orders and are back to our normal 2 week lead time.

Vitality Medicine Cabinets

• We shipped all open orders and are back to our normal 2 week lead time.

PL Series Electric – 24” W Medicine Cabinets – Black Interior

• We shipped all open orders and are back to our normal 2 week lead time.

Uplift Tech Handle – 36” W – Polished Nickel

• We shipped all open orders and are back to our normal 2 week lead time.

Uplift Tech – 48” W Medicine Cabinets – Night Light/Defogger, Lit

• We are producing the UC48276RP3E4N again. We expect to be back to our normal 2 week lead time by the 1^st week in April.

M Series – 20” W x 30” H Medicine Cabinets – Arch, Bevel

• We are currently unable to produce the M Series Medicine Cabinets – 20” W x 30” H – Arch, Bevel. We expect to begin production the 1^st week in April. We expect to be back to our normal 2 week lead time by the 2^nd week in April.

Profiles Medicine Cabinets – 48” H – Matte Gold

• We are currently unable to produce the Profiles Medicine Cabinets – 48” H – Matte Gold. We expect to begin shipping again by early May. We expect to be back to our normal 2 week lead time by the middle of May.

Profiles Medicine Cabinets – 16” W – Matte Black

• We are currently unable to produce the Profiles Medicine Cabinets – 16” W – Matte Black. We expect to begin shipping again by the middle of April. We expect to be back to our normal 2 week lead time by the end of April.

Profiles Medicine Cabinets – 20” W – Chrome

• We are currently unable to produce the Profiles Medicine Cabinets – 20” W – Chrome. We expect to begin shipping again by the middle of April. We expect to be back to our normal 2 week lead time by the end of April.

Profiles Medicine Cabinets – 24” W – Matte Gold

• We are currently unable to produce the Profiles Medicine Cabinets – 24” W – Matte Gold. We expect to begin shipping again by the middle of April. We expect to be back to our normal 2 week lead time by the end of April.

Vitality – 24” W x 40” H Mirror – Perimeter Lit, Title 24

• We are currently unable to ship the YM2440RPFPD3K. We expect to begin to ship the 1^st week in April. We expect to be back to our normal 2 week lead time by the 2^nd week in April.

Vitality – 30” W x 40” H Mirror – Perimeter Lit

• We are currently unable to ship the YM3040RPFPD3. We expect to begin to ship by the middle of April. We expect to be back to our normal 2 week lead time by the 3^rd week in April.

Vitality – 48” W x 36” H (Rotate) Mirror – Perimeter Lit

• We are currently unable to ship the YM4836RPFPD3P. We expect to begin to ship by the middle of April. We expect to be back to our normal 2 week lead time by the 3^rd week in April.

Sculpt – 25” W x 41” H (Slim) and 27” W x 43” H (Chamfer) Mirrors – Title 24

• We are currently unable to ship the above sizes in all finishes (Chrome, Polished Nickel, Matte Gold, Matte Black). We expect to begin to ship the 1^st week in April. We expect to be back to our normal 2 week lead time by the 2^nd week in April.

Sculpt – 31” W x 41” H (Slim) and 33” W x 43” H (Chamfer) Mirrors

• We are currently unable to ship the above sizes in all finishes (Chrome, Polished Nickel, Matte Gold, Matte Black). We expect to begin to ship by the middle of April. We expect to be back to our normal 2 week lead time by the 3^rd week in April.

Profiles Mirror Ganging Kit – 24” W x 30” H

• We are currently unable to produce the Profiles Mirror Ganging Kit – 24” W x 30” H. We expect to begin shipping again by early April. We expect to be back to our normal 2 week lead time by the middle of April.

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4 week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2 week lead time. To review standard lead times, visit here.

A few Fairmont Design updates:

• Attached is the current back order report.
• The positive news is that we have 50 production orders scheduled to arrive between now and the end of May! Our BO report will be improving in the near future!
• New 2021 collections are slated to arrive late May, early June. A new product promo will be available in May. 

In observance of Good Friday, Fairmont will be closed Friday, April 2^nd.  Normal hours will resume on Monday April 5^th.

Hansgrohe will be closing at 12pm on Thursday April 1^st and will remain closed until Monday April 5^th in observance of Good Friday and the Easter holiday.  

Please make sure to have any expedited orders (overnight, 2^nd day air) sent to orders@hansgrohe-usa.com by 11am on Thursday to allow time for processing.

In observance of Good Friday, Fleurco offices will be closed Friday, April 2^nd.  Normal hours will resume on Monday April 5^th.