To further help in assisting in getting LG service set up in the future, please see the attached direction for LG’s online TMS (Ticket Management System). This should be your first step in getting service. Talking with LG on a couple of these recent cases there was some confusion with multiple tickets opened (which can happen with phone request) that can be avoided by using this TMS system. The emails below can still be used in the case of escalation- LGDealerSupport@LGECares.com & ohccc@almo.com, but lets use this TMS to start.
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