Emtek News and Updates

Happy Summer Dealers…

You have not heard from me for a while for many reasons.  It has been an incredibly strong Emtek Hardware selling season which is what we all want, and with this also comes lots of work trying to keep it all moving in the right direction.  I have also been experiencing e mail issues.  The last e mail I sent to all of my dealers, I experienced over 100 bounce backs that did not reach dealers.  Since I am very limited in this area, it has taken me a while to resolve this issue and this is my first attempt to reach out to all of you again. I am hopeful you receive this and that issue is behind me!

1.  Emtek has added many new faces in the customer service, order entry and manufacturing areas to handle the sharp increase for product.  It seems to be going well. Training new people is a lengthy process and they are on it.

2.  Emtek is trying to increase inventory levels as quickly as possible to eliminate product delays and return to our normal  “Product always in Stock policy”.  Emtek does not guarantee product in stock but they do try very hard to do business in this manner.

3.  Emtek opens the phone lines in California at 5 a.m. west coast time or 8:00 a.m. Eastern Standard Time.  The first hour they do have a small staff so it can be a bit of a wait.  The factory however, does not open up until11:00  a.m. our time, so it is a bit of a wait when information is needed from someone at the production facility.

4.  I have attached the new US14 Polished Nickel deadbolts that have been introduced.  The Polish Nickel finish, which has a lifetime finish warranty, has been incredibly well received.  I am certain you will be seeing it enter into the entry set area soon.  The deadbolt addition does allow you to offer entry door hardware by using a passage with the deadbolt.

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5.  The Hanover key in lever has been introduced in our brass finishes as well as adding the Disc Rosette to the key in knob and lever offerings.

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6.  A mortise offering “The Hancock” has been added to the mortise offerings.

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Quincy Mortise                                          June

Bluetooth DDL (Electronic Locks)        July

Trail APPLIANCE PULL                          July

Colored Glass Cabinet Hardware           August

New 1 & 2 Point Entries                           August

Lexington Lever                                         September

Alexander & Trinity Appliance Pulls     September

New Crystal Cabinet Hardware              September

Square Barrel Hinges                                October

Stainless 5 1/2″ Center to Center            November

             Sideplate

I will be starting to take a very close look at the mid year Emtek purchases account by account.  By the end of 2014 to remain at the 50% off list level, you must reach $5,500.00 in Emtek purchase for the 2014 calendar year.

I do appreciate your business and hope to see all of you increasing your bottom line throughout the remaining selling season for 2014.

Please let me know when you need my help.  When you are needing immediate pricing info, stock info, etc., it is always faster for you to go directly to Emtek customer service at 800/356-2741.

Have a great summer and fourth of July holiday weekend!

Best Regards,

Peggie