Dear Customers,

Last June, we announced that we were moving manufacturing from our Mississauga plant to Monterey in order to increase our capacity and deliver more products, more quickly to our customers.

The transition has been ongoing, however, we have experienced larger than anticipated delays in getting the manufacturing process ramped up to meet the demand in spare parts and brushed nickel finishes. This delay in our plant has been exacerbated by transportation strikes.

This means higher than normal backorder situations and has put a strain on our customer service department, resulting in higher call volumes and longer wait times.

We are actively working to address the issue and have put in place new plant management and new procedures, including increased quality checks and production efficiencies, to ensure the plant is operating at normal levels as soon as possible.

Sometimes, when working towards a lofty goal, short-term disruptions, inconveniences and unanticipated circumstances will happen. We recognize that these temporary delays are frustrating and we apologize, however we are confident that the long-term benefits will soon be realized.

Thank you your patience and continued support of GROHE.

Thanks!

Mary Ann

MaryAnn Iglesias

Inside Sales Representative

Grohe America, Inc.

200 N. Gary Ave., Suite G

Roselle, IL 60172

Cell: 630-570-1535

Fax: 630-578-1435

E-Mail: MaryAnn.Iglesias@grohe.com

Internet: www.grohe.com/us

2015 Washlet Fit Chart attached for your reference.

Washlet Fit Chart 2015

Document includes: Comparison of Washlet models, Compatibility for use on TOTO toilets, as well as fit charts with measuring instructions to determine if a Washlet will fit another manufacturer’s toilet.

Thanks,

U.S. Consolidated, Inc.

Jeanne McCollum

U.S. Consolidated, Inc.

Manufacturers’ Representatives Since 1920

836 West Streetsboro Street

Hudson, OH  44236

330-655-9220

330-655-9222 fax

jeanne@uscrep.com

Current TOTO Leadtime Bulletin attached for your review.

LB#15-07 Leadtime 4-13-15

Thanks,

U.S. Consolidated, Inc.

Jeanne McCollum

U.S. Consolidated, Inc.

Manufacturers’ Representatives Since 1920

836 West Streetsboro Street

Hudson, OH  44236

330-655-9220

330-655-9222 fax

jeanne@uscrep.com

Hello Zephyr Dealers,

We are proud to announce that Zephyr has three hoods that were just rated best buys by Consumers Digest.   We will have information and stickers available to add to your displays and websites to help promote the brand.

Consumers Digest Best Buy Decal Instructions

Enjoy,

Steve Caldwell

Regional Sales Manager

Distinctive Appliances Distributing

51155 Grand River | Wixom, Michigan | 48393

Tel  248.380.2007 | Cell  440.346.2904 | Fax  248.380.2005

scaldwell@distinctiveappliances.net

www.distinctiveappliances.net