Each day at Basco, we strive to provide our customers with quality, innovation, and customer service that sets the standard for industry excellence. Despite our best efforts to absorb the continued increases in freight and fuel charges, and after additional significant review of the freight industry and its impact on Basco, we find it necessary to update our Simple Freight policy.

This update will take effect on May 16, 2022, and we invite you to review the attached updated Simple Freight Program in its entirety.

Here are some of the most notable changes:

• The net purchase order amount required to receive free freight has changed from $750 to $1000.
• East of the Rockies, the fee for net purchase orders under $1000 has changed from $100 to $125.
• West of the Rockies, the fee for net purchase orders under $1000 has changed from $170 to $200.

We continue to encourage and recommend the use of our Basco trucks for those of you along our current routes.  Should you have any questions regarding these Simple Freight program changes, please contact your Basco Regional Manager.

Several years ago, we launched our Flat Rate shipping program to make pricing freight easy for you and understandable for your customer. It has been a few years since we last reviewed and updated this program, and as you are aware, freight costs have significantly increased during this period. Therefore, on April 25th, 2022, we will be making a modest increase to the program.

The details of these changes are as follows:

• Orders Under $100: $11 flat rate per shipment ($7.75 freight plus $3.25 packaging & handling fee)
• Orders $100 and Over: $16 flat rate per shipment ($12.75 freight plus $3.25 packaging & handling fee)

Information on the Flat Rate Expedited Program:

• Remember, if your order is drop shipped, you need to add $3.75
• Expedited service orders usually ship the same business day if the order is received by 2:00 pm Eastern Time and your account is current
• Cash on delivery (COD) orders are billed at regular UPS rates and do not qualify for the flat rate freight program

Additional Information:

• Also available but not in our Expedited Program: “UPS Next Day Early AM” and “UPS Next Day Saturday”
• Same as above for ground service, flat rate expedited is not available to Canada. We do not drop-ship to Canada

We believe this program is a beneficial tool for you and your customers, and we appreciate your support of this program. If you have any questions or need more information, don’t hesitate to contact your local sales representative or our customer service team.
 

Robern Customer Delight Team

•        We are currently between a 24-48 business hour response time.

Please see attached for an update on Craft Series inventory.

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4 week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2 week lead time. To review standard lead times, visit here.

Robern Customer Delight Team

•        We are currently at a 24 business hour response time!!!

Please see attached for an update on Craft Series inventory.

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4 week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2 week lead time. To review standard lead times, visit here.